Business ProfileforGrowth Spurts Landscape & Irrigation

To Whom It May ******** I am filing a complaint against Growth Spurts, **** for their failure to return my Hayward Pool Heater, leading to significant inconvenience. Initial Service Date-Heater handed over on July 19. Follow-up contacts: Despite repeated requests and assurances, the heater has not been returned. Key dates include: August 16-No progress on first follow up August 22-Informed of high pH level issue affecting warranty service. I requested the return of the heater and was directed to contact Mr. ***************** *************) for resolution. The heater is only 2 years old (installed in August, 2021) and should still be under the manufacturer's warranty. Additionally, I have the pool serviced every week by a certified pool company and they did not notice a problem and disagreed with the findings of the company.September 26 and October 5-Further requests made for heater return, with no response or action taken.November 29-Certified letter sent to company requesting the return of the heater. No response.Current status: As of now, Growth Spurts has neither returned the heater nor offered a satisfactory explanation for the delay. Resolution Sought-Immediate return of my fully functional pool heater and compensation for the inconvenience and any related costs.The service and response from Growth Spurts have been highly unsatisfactory and unprofessional. The failure to return my property after multiple requests is distressing and unacceptable. I trust the BBB will assist in facilitating a prompt resolution to this matter.****** **************** ************************************************************************* ************