Business ProfileforComfort Dynamics Cooling, Heating, Plumbing and Electrical

On December 20, 2023, Comfort Dynamics responded to address issues with my main water line. Upon their arrival, I warmly greeted the technician who promptly began working on the line. After a couple of hours, the technician encountered difficulty retrieving their drain snake, a situation they expressed as unusual. Seeking assistance, the technician contacted their manager, who also struggled to resolve the issue. Per the manager, the drain snake was stuck due to a possible break or shift in the pipe, yet the line was never recorded with a video before the drain snake was inserted into my main line.On December 26, 2023, I inquired about financing options, only to find out I was ineligible. Faced with the dilemma of affording their services, I expressed my concerns to the company regarding the unresolved situation and the financial strain it placed on me. Despite ongoing communication through emails, calls, and texts over the following month, a resolution remained elusive.On January 12, 2024, the technician returned, recorded a video, and sent it to me, though it was challenging to view. My attempt to address this issue went unanswered. On January 18, 2024, I reiterated my financial constraints to the manager, questioning responsibility for the pipe's condition. Their response of matching a quote from a licensed plumber felt illogical, given the escalating plumbing problems I was experiencing.The proposed repair costs of $2800 for a spot repair or $3100 for a full line replacement seemed exorbitant, especially as my plumbing issues persisted, causing backups and functionality problems. I believe that the company should take accountability for the situation and rectify the line at no cost, considering the escalation of the plumbing issues post their initial intervention.