Business ProfileforCooper Systems, Inc.

The webcam on our Lenova Yoga 940 stopped working, so we dropped it have to have it repaired around June 18, 2022. They told us the computer would need to be shipped to the depot for repair at a cost of $98. The computer was shipped off around June 20th, 2022 and returned around July 6th, 2022; they kept the computer a few more days to perform a virus repair that they recommended and we agreed to. When we picked the computer up, we paid the $600 repair invoice. When we got the computer home we realized the the webcam was working, but the touchscreen was not, even though it was working fine when we dropped it off. Cooper System said they would have to send it back to the depot, but we would again have to pay another $98 for shipping, even though this was an issue caused by their repair service. Around July 21st the computer was sent back to the depot but they could not perform the repair because they did not have the part. They told us this was due to supply chain issues out of ***** and they had no idea when the part would be in, Because my daughter needed the laptop for school we agreed to accept the laptop in its current condition with the promise that when they had the part they would contact us to make the touchscreen repair. I've contacted Cooper Systems at least three times since then (8/18/22, 11/8/22 and March 18th, 2023. When I contacted them on the 18th, they told me they would have to check on the part order and I've yet to receive a response. I would like my computer repaired or money refunded.