Business ProfileforGateway Tire & Service Center

On October 13, 2023, I went to Gateway Tire and Auto Shop at this location. I paid $403.94 to have my tires replaced because their consultation told me I needed to replace more than one tire. The business committed to providing me with safe tires and a safe wheel alignment.This past week and weekend, I began to feel my car shaking and wobbling. I was very confused because I had taken it into the shop and there were no other issues with the car. The car was wobbling as if the tire was loose or something being my first inclination. I decided that I was going to go back up to Gateway Tire, but I honestly didn't trust the work if the tire was indeed loose. As I was returning from work on the highway today (11/07/2023), I felt the same shaking I had felt the week and weekend before. I resolved I was going to check my tire when I arrived home safely because I was scared to pull over on the highway or side street. When I arrived home, I began checking the back driver side tire and those nuts were tight. Then I checked on nut on the front driver side tire, then I checked the second nut and it came off with one turn. Completely off. This means it was never secured and I have been driving to and fro work on the highway where my life was in severe danger. I called the business and told them what happened and the person I spoke to didn't say anything. He did insinuate I could come in to get it checked, but I do NOT trust their work or that they would trust my word as a woman. I would like a refund to my $403.94 that I paid for a service on my vehicle's tires that placed my life in danger and was not done properly nor done to the standards of a reputable business.