Business ProfileforRenewal by Andersen of BC

I hired renewal by Anderson to install the windows of the basement of my home in 2020 and they did a good job so I hired them to continue the upstairs portion to follow. The work was done terribly and the install team responsible left my house a mess, installed the windows crooked, broke my trim and just tried to cover it up, and then left my front door wide open when they left the site until I was able to get home as I didn’t know they would be done early. I was very patient for over 2 years of back and forth of them fixing one minor item at a time, while they **** and said parts were ordered and sent multiple managers to investigate all to never come to any resolution. They sent a good faith check to which I cashed and they said I shouldn’t have… tho it was about my only recourse to hold them responsible for returning and completing the work! Especially as if I hadn’t cashed the check it would have expired after a year and this has been going on since 2020/2021!! The work and parts ordered still have never come or been replaced properly. The finishing work is terrible and I had to pay to have completed myself, and they still demanded payment for the shotty work or ********** to send me collections for failure to pay and then just said they will try and do better next time and they appreciated my feedback but they weren’t going to do anything else further. Their installation service was bad but tbh their follow up was even worse and they never did anything to make it better other than to keep sending managers to record the complaints and then send a person to fix one at a time, poorly. Then even before the finishing or satisfaction of they demanded payment in full or ********** to send me to collections saying the job is “mostly complete” and apparently that’s all they needed and seem to have zero intention of following up beyond that.