Customer ReviewsforWesco Glass Restorations

******* from Wesco Glass helped me with my new restaurant windows. His team was very fast and organized, did more than I originally asked for. Absolutely recommend them! Thank you so much for the great job!

Wesco was amazing! Our double glazed window was compromised and needed replacement. The office staff at Wesco were friendly and scheduled an appointment quickly. The technicians were efficient and did a great job! So happy with Wesco!

The Wesco Glass tradespeople and head office folks did great work organizing, quoting and doing a job at our townhouse. The seals in four window panes had failed and all our window and door weatherstripping needed replacement. We got a prompt inspection and reasonable price quote. An exact replacement for our ancient weather stripping was not available but the Wesco people went the extra mile to find a good substitute. The friendly tradespeople did a great job removing the old window glass without damaging our original wood frames. Some of that old glass was really stuck and in tricky locations. The guys got the old material out and installed the new stuff quickly and efficiently. We will hire Wesco again for similar jobs and recommend them to our friends and neighbours.

**** ******* ** *** ** **** ******* ** ** * **** **************** ******** ************ *** **** ********* * *********** *** ******** ****** *** * *** **** ***** **** ** ***** *** **** ******** ** * **** ** **** ** ******* ** *** *************** I'm not jumping to conclusions btw and that's because my discretion in regards to people's behavior and attitude is both patient and well-informed. ** ******* ** ***** *** ********* ********** ** ********* ** ****** * ************* ***** ******** **** * *** *** ** * *** * ***** **** **** ** ** ** *** **** **** *** *** **** ******* ****** ****** ******** *** ******** ************* ******** **** * ********* ** **** *****  I thought it’s worth mentioning that before I took the proper discretion and attempted to both mediate and resolve what had happened after an immature business encounter between Scott (the owner) and my mother, I took action before I had the time to notice the striking similarities that one can easily find by reading the many reviews made by former customers and more notably, I was trying to come to a fair resolution with the owner at a time when I hadn’t yet both fairly and fully had a chance to hear my own mother's side of the story. With that said and despite the fact that I tried to reason with Scott in the most unbiased way possible - it 's undeniable that this small dispute i’m going to write about here was instigated by Scott himself *** ****** ******* ***** *** **** ***** *** ******* ** ******* ** **** ****** **** ****** *** *** **** *** ***** ** *** ***** ******* ****. With that said, I can now say fairly that my mother * * ******** ** **** *** ***** *** **** **** *** ******* ** * ************ ******** * was not acting out of mania ******* ***** ******* ** *** **** ** *** ******* **** ** ******* ** * ***** ****** ******** when she tried to resolve her complaint with Scott’s secretary **** *** *********. She never called Scott’s daughter any names or cussed at her and yes of course, there was a discourteous tone in her voice but I can completely understand why and I'm sure that any sensible person ****** ******** ****** can too. Scott had blocked my mother’s calls shortly after she spoke to him in a tone of disgust for his very contemptuous orders and quite evidently; arbitrary orders. This was shortly after Scott failed to do the right thing, which is simply give my mother a phone call prior to his arrival in the complex to let her know that he was on-site working on another unit in her complex. Instead of that, he called her while packing up his things and told her to, **** **** ***** *** ** *** **** *** * **** ** ***** * * ***** **** ******** **** ******* **** ** **** **** ****** *** **** ***** **** *** ****** *** *** ****** ** **** ******** **************. ***** *** ******* ***** *** *** **** * *** *** *******  **** ***** **** *** **** **** ** *** ******* *** **** *** **** ** ****** *** ********* *** ********* ***** *** **** ** ************ **** *** *********** ****** ***** ** ***********. ** **** ***** **** ** *** * ***** ** ****** ***** **** ******* regardless of the compassion and understanding I had given him during our call, which I btw had to work really work hard for because Scott had spent the majority of our discussion defending things related to himself such as, his business ethics, *** ****** ********** ***** ** ****************** and personal moral standards. * *** ****** ** ****** ** *** ****** *** ******* *** **** **** * ****** *** ***** *** ** ***** I was simply trying to help my mother by assisting Scott in finding the best resolution for both parties. *** ******** ******** ******** ** ** ***** ******** ****** ** ******* **** *** **** **** ***** ******* ** *** ** ***** ** *** *** ***** ***** *** **** ** ********   I can now say conclusively that my mother was just another victim of Scott's horrible customer service practices* ***** ****** ** ** * ** ***** ***** ** *** *** ********* ** **** ** *** **** **** ******* ****** ***** ** * ****** ** * *********** ** **** *********** ************ ****** ** ****** ***** *** **. Scott’s poor **************, lack of care for business ethics, disregard for consumer laws and most distressing of all; *** ************** **** ******** **** ** ******* *** ****** *** **** had prevented him from doing the most ***** thing which is simply owning up to his own mistakes during a dispute when a customer is simply trying to come to a fair and simple resolution. If you would like to know all about it, perhaps you can find out for yourself and hire Scott’s services. Once you do that, I'm sure that you’ll find very rapidly that Scott’s company has 0 customer service and apparently - according to what he told my mother over the phone at least - he doesn’t care about that anyways because he has so many customers. So, why should he need to - right? My mother, like others, unfortunately had to put up with his rude *** ******* behavior, which was followed up with the many unreasonable and very ********** sounding ultimatums he gave her and myself. ***** ******* ** ******** ******* ** *** ** * ******** ** **** ** *** ** *** *** ********** *** **** **** * ***** *** *** *** ******* **** * **** ***** ****** **** *** ****** ****** **** ** * ***** *******  ****** ***** ******* ** ********** *** ************* ****** ** ***** **** ** ******** ***** * * ** *** *** ** **** ****** ****** ******** *** *** **** ****** ***** ******** ****** **** ********* *** ***** * *** ********* **** **** *** ***** **** ***** ****** ******* ** ********** **** ** ** ***** ** *** **** ** ******* ********** *** **** ** ** ****** ********* ********* ****** *** ** ******* Wow. Excuse me, but I had asked simply for you to give me 2 minutes to consult with my mother after you had put her in a state of hysteria; **** *** ******* ** **** *** ******** ************ ******* ***** *** ********** ** ***** *** **** * ******* **** ** **** *** **** *** *** ******* ***** * ** * ********** *** **** This is all despite the fact that you never called her while on the property and like so many other times before, you neglected to keep your customer updated. ** ****** ** * ******* *** * ***** * **** ** ****** **** ****** ** **** * ********* **** ** **** **** my mother ALWAYS answers her phone. Additionally, this all happened despite the fact that our council waited ***** ***** **********, many months for your services. * ******** *** **** ******* ******* **** ****** *** ***** ******* ***** ***** **** ******** ************* *** ********** ** *** ***** **** ** ****** ******** ******* ** ** * *** ******* ** ********* ******* ** **** *** *** **** ******* ** **** ********** ******** ** *** ****** ******** ** ** *** **** ****** **** ***** ** **** ***** ****** *** ********** *** *** **** **** ** *** *** **** *** *********** ******** ** ****** *** **** ** **** ** **** * ** * ****** I was fortunately the mature one in all of this from the beginning ,despite what kind of tail-spinning you might choose to initiate from my very genuine review of not just yourself but your business as well. **** ******** ** * *********** *** * **** ***** **** *** ** **** *** * *** **** * ***** **** ******* **** ** ******** **** ******* ** **** ** ****** ***** ** ***** *** **** *** *********** **** * **** ******** ******* ******** ** ***** *** *** ******* *** **** ********* *** ********** ** ******* ********* ** ********** ************ **** ******** *** **** **** ******* ** ****** ****** *** ***** ******** *** **** ****** **** *** ** ******* *** ****** ******** **** ******* **** ******** ** ** **** She did that despite her father’s ********** behavior and for the record - my mother didn’t scream at her and she didn’t apologize because of another one of your ******** ********** - my mother did it because she cares about people* ****** ********. My mother was understandably baffled by your insincerity and despite your ******** *********, she had to make sure that your daughter was clear of consternation she may have experienced during the distress you subjugated her with due to your ********** behavior. **** *** ** **** ***** * **** ** **** ** **** ***** **** ******* ** ****** *** * * **** ******** **** ********* ** * ****** *** ******* *** **** ** ********* **** * ******** **** **** of course you sent your invoice to my council, except in it I couldn’t help but notice that you neglected to complete the work order my council agreed on and ** ***** **** **** ******* ** ******** ******* *** ********** ******** ** **** ***********. I listened to your side of things, I respected your time and I even tried to calm down my mother. This is all despite you giving her one of one of your **** ******* *** ******** 3 hour arrival windows - which is a very generous time window **** ********* btw. It was also more than enough time for you to simply notify your customer. ******* ** ***** ***** *** ********** ** ****** *** ******** ****** ** **** ******** * ** ******* *** ***** * *** *** ***** ***** ** *** **** ******* ** *** ******* **** *** ** ******** *** ****** ** **** ******** *** *********** *** ***** ** ****** **** *** ******* ***** ** *** ** **** ******* ** *********** **** ********* *** **************** You screamed back at my mother **** * ******* ****** and forced her to reckon with your ************** rules and most undeniably, you failed to meet even the minimum expectations in regards to ethical customer service, which is this: Do your best to keep your customers informed. ** ******* ** **** **** * ******* ********  ***** **** *** ***** ************* *** ****** ***** **** **** *** ** *** ***** ** ***** ********* *** ******** ***** ******** ***** *** *** ***** ** **** **** ** ******** ** ** ***** ************* ** **** **** ******** ****** *** ****** ***** ** ** *********  He failed to acknowledge completely though, that my mother doesn't actually live in that unit (which he knew) and that she lives 10-15 minutes away, which is also why she had asked him fairly and politely in advance to his daughter * * **** ********* *  to “please call when he gets there”. Please take note of the kind of service and level of understanding you can expect from the owner of this business. **** *** **** **** ** ******** *** ***** ****** **** * *** **** ** **** ******* **** ******** *** *** * ***** ****** **** ****** ***** ** ***** ** ** *** ***** *** **** *** ******** ** ***** *** ******** *** *** ***** * ****** **** ******** **** **** ***** ** ******* ** ****** **** ********* ******** ****** * ****** ******* **** *******. **** ******** ** **** * **** ****** *** *** ********* ** ** **** ** *** *** **** *** ****** ******** ******* ** **** ****** *** ****** ** **** ******** ** **** ** *** *** *********  *** *** ******* **** ** *** **** *** *** *** ***** **** ********* ***** *** ***** ***** ** ********* *** *** *** ****** *** **** * ******** * * *** ***** ** ****** **** ***** *** **** ****** ** ************ *** ***** ** ****** ** **** ** *** ***** ****** *** * ******* ** ************* * *** ** ********** ****** ** ****** ** ***** **** **** **** ** *** ** ************ ***** ********* ** *** *** ************** *** **** **** *************** ****** ** ************* **** * ***** ***** *** *** ** ******** * ****** ** **** ******* *** ** *** ********** *********** ** **** ** *** ***** *** ******** ** ** ** ****** ***** ** *** ********** *** ** **** * *********** ********* *** **** **** ****** *** * **** **** *** **** *** ** **** ********* ** ** ******** **** * **** ***** *** ** **** ****** ************* *** ** ******* ** ********* ******* *** ** ******** ** *** ******* ***** ******* *** ** **** ****** *** ***** ***** ***** **** * ***** ***** ** ******** ** *** *********** ******* ** ******* *** * **** ****** ** ******* *** *** ***** ******** ** ******* *** ******** In case you aren’t aware Mr. President of Wesco: the purpose of a time window is to give not just yourself some flexibility but also some for your customer, who might have important things to do in the time you give them which is nearly half of a working day. You are supposed to politely advised them “it’s a long window but no worries - feel free to run errands nearby, will notify you when we are close”. We all have bills to pay and other people to take care of, so the sympathy you tried to get from me will never exist * *** * ****** *** *** **** * ****** **** ***** ***********. You could have answered my question in three words: a yes or a no, and more importantly, the next time you can come so that I can tell my mom not to worry. ** ** ****** **** ****** ** **** *** ***** *** ** **** *** ***** *** ***** ********** ** *** ******** ** * ******** *** ***** **** ******* *** *** ***** *** ******** ** ***** **** ******. ******* ***** ******* **** *** ***** **** ** **** ** ********* *** ******* ***** ** * ****** ****** **** ******* ******** ** * ******* * ***** **** **** ******* ** ****** ****** ******* *** *** *** *** *** *** ***** ** **** ****** ******* ******* ******* *** **** *** *** *** ** *** ***** ****** ********* **** *** *** **** ***** *** **** ** **** *********** ***** * **** ***** * *** ***** *** **** *** ***** ******* ** *** **** ** *** ****** *** **** ** **** **** ** * *** *** **** ******* *** ******* ******* ****** ******* ** * ***** ****** ** ***** *** ******** *** ****** **** *** *** **** * ******** ***** * ******* **** *** ** ******** **** **** ** ************ Too bad, I think you would have found me approachable and a good listener. Of course, we never know what is going on for another until we've "walked a mile in their shoes"* *** **** ***** ****** **** ***** *** *********** ******* *** ********** ** ******* ******* ***** ***. I’m still willing to talk to you about this Scott ***** *** **** **. Also, my council will always be willing to pay your invoice after you complete the work order we all agreed upon. Best of luck Scott