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Find a Location

Rocky Mountain Railtours has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Rocky Mountain Railtours

      1755 Cottrell St Vancouver, BC V6A 2L8

    • Rocky Mountain Railtours

      1100 980 Howe St Vancouver, BC V6Z 0C8

    • Rocky Mountain Railtours

      130 1150 Station St Vancouver, BC V6A 4C7

    Business ProfileforRocky Mountain Railtours

    Tour Operators
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Rocky Mountain Railtours has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Rocky Mountain Railtours

        1755 Cottrell St Vancouver, BC V6A 2L8

      • Rocky Mountain Railtours

        1100 980 Howe St Vancouver, BC V6Z 0C8

      • Rocky Mountain Railtours

        130 1150 Station St Vancouver, BC V6A 4C7

      Location of This Business
      1755 Cottrell St, Vancouver, BC V6A 2L8
      BBB File Opened:
      23/2/1997
      Years in Business:
      34
      Business Started:
      4/6/1990
      Alternate Business Name
      • Rocky Mountaineer Vacations
      • Whistler Mountaineer
      • The Great Canadian Railtour Company
      • Great Canadian Railtour Co
      • Rocky Mountaineer
      Business Management
      • Nicole De Wilde, VP Sales & Bus Dev
      • Matt Taylor, Manager
      Contact Information

      Principal

      • Nicole De Wilde, VP Sales & Bus Dev
      • Matt Taylor, Manager

      Customer Contact

      • Matt Taylor, Manager
      Additional Contact Information

      Fax Numbers

      • (604) 606-7201
        Primary Fax
      • (604) 984-2883
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      George K

      1 star

      21/01/2023

      As someone who lost $660, my deposit ** ***** *********, there is more to the story of Rocky Mountaineer than told here. First of all probably all the people who bought tickets for RM also got travel insurance as well, but it was rendered useless. The contract that these folks in this article signed in Feb 2020 was for the 2019 "travel season". The 2020 contract for the 2020 season wasn't posted until April 2020, and RM unilaterally changed all the terms and conditions that are referred to in this article and why many have had no luck in getting their money back. Most of us affected belong to a ******** group "Rocky Mountaineer Train Rorts" in which is 421 members and know that as fact because we have been through it all trying to get our money back. Many of these people are from Australia, New Zealand and Great Britain and have upwards of $35,000 being held by RM. People have had spouses die and were told RM would allow them to transfer the ticket. If you have time go to **** ******* "Rocky Mountaineer" and look for the 1 star Terrible Reviews and you can read what we have been through. Furthermore many people couldn't get their reviews past the Trip Advisor review team because people were literally at their wits end trying to get their money back. I had to rewrite my review 9 times and water it down before I could get mine published. Same happened to others as well. The President of RM is Steve S***** and he has a page on ****** **, and RM has a ******** page and most of us have already communicated our thoughts to them, but are now blocked, so corporate is well aware of how we feel about them. ** ********* * **** *** ****** * *** ** ********* *** ***** ** ***** **** **** ********* **** **** ***** *** ****** *** ***** ** ******* * ***** * ****** ** ***** *** *** * ***** ***** *** ******** ******* *** ** ***** *** ********* *** ** ***** **** ***

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