Business ProfileforRichmond Taxi

Unfortunately we had the worst interaction with a Richmond Taxi tonight. My family is quite large so we took 3 different cabs to our favorite restaurant "*** *** ********* *******". Each cab left one right after the other only until our cab brought us for a joy ride around Richmond costing us $35.00 compared to the other taxis my other family members took for only $20.00 fare. Once I asked where we were going as we veered off direction from the other cabs, the lady driving was incredibly rude in her remarks. She demanded a tip from us when we left and claimed we were the ones to be difficult. And also tried to take off before the last person could close the door. 0/10. Would NOT recommend Richmond Taxi.

My female driver has sent the following report. ***** **** ****** is exclusively serviced by Richmond Taxi. This stand has 24/7 coverage.There are 4 spots in front of the lobby and additional 4 around the corner. This stand is covered within minutes after a cab loads (usually 5 minutes).
On this day, I was driving a wheelchair van 6 passengers plus driver. A family came in and the person who spoke to me requested me to call 2 more cabs. She requested that I take 7 passengers since one was a child.I refused. I used my car radio twice to my peers with the request. She asked me to wait until the other 2 taxis come in. By law, once the passengers are seated, the meter is on. The other cabs came in and we left. The passengers may not know but the route is preset for trips once the destination is input in the tablet. The normal rate of taxi ride from ***** **** to *** ********* is $31.00.The waiting charge plus fare was $34.65. The passenger beside drivers seat (male)presented me with $40.00 and requested $5.00 change. I stepped out of my seat, went around to the passenger door (I opened the side door remotely). The lady stepped out first with 2 children.  After that I pulled the single chair and moved it to the front so that the 2 passengers on the back last seats (2 seats) can come out of the minivan with ease. She probably did not see in her haste that I moved the middle seat back to the original position. The doors move automatically so passengers do not need to close the door. I reset the seat to original position after all passengers had safely exited. I thanked them and left.
 I have never forced a tip from any passengers, so this passenger is no exception. The female adult passenger was extremely unhappy because there was a wait for the 2 taxicabs to arrive.Saturday evening a wait time of 20 minutes is normal in the industry.
I am a fulltime professional caregiver. I drive a wheelchair taxi which is the one these passengers were privileged to have taken. The van taxi is on the road for disabled passengers, not to avoid taking an extra cab. I hope this complainant puts clarity on the real reason for her dissatisfaction. The stigma around taxi drivers is very disturbing.