Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Cultus Lake Marina has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCultus Lake Marina

    Ski Equipment Rental

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    50 Sunnyside Blvd, Cultus Lake, BC V2R 4Z5
    BBB File Opened:
    20/6/2017
    Business Management
    • Steve/Haley Marks, Owner
    Contact Information

    Principal

    • Steve/Haley Marks, Owner

    Customer Contact

    • Steve/Haley Marks, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    20/07/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Date: July 19, 2022 Amount of money paid -rental fee $95 -damage deposit $900 -additional damage cost $2250 Rented 3 Jet Ski’s for 6 people from the business for 1 hour to use in the lake at Cultus. We had 2 people per jet ski and did not switch or change while we were in the water. While we were out in the water the jet ski, one of my friends was jumping into the water and hit his head while he jumped off. I then got close to them to make sure he was okay. I came close to them from the front then the right side of my jet ski ended up hitting the right side of theirs which left visible scratch marks on the top of theirs. After we got back to the marina they did an inspection of the jet skis. No one talked to us and when we tried to talk to them they stated we had to wait. The owner was not there and after he came then we finally spoke to someone. I told him exactly what happened and he continues to tell us that we caused damage to our third jet ski which was not involved in anything because they stayed 100m away at all times. He continues to accuse us of something we did not do and tells me I have to pay for the damages. He was being very rude and this was the first time I have ever rented something like this so I did not know what to do and I paid the additional fees of $2250. Then he continues to say he won’t be returning any of the 3 $900 damage deposits and we would have to pay for a Jet Ski that we did not damage at all. I believe the the reason that theres a 900$ damage deposit fee, is so that, that’s the money they take if theres damages. The owner forced *** ******** more money from me and then didn’t return any of the other deposits. The 900$ Is placed as a damage deposit incase something happens then they keep that. I don’t mind them keeping the 900$ but I would like my 2250$ returned because they should never have charged me that and I felt like it was forced********* from me. This two payments were paid off my ********* **** ending with *****

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving Mainland British Columbia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.