Customer ReviewsforKit and Ace

I purchased from kit and Ace on their black Friday sale , at no time during the process of the sale were the items marked FINAL SALE! I later discovered in VERY SMALL print in light grey on the web home page so you quite readily MISS this states,.. final sale. The item was a gift and is too big !! Now I am , stuck with a dress that I don't want NOR does the person I was gifting to, and its a complete waste of money!! I also ordered a second dress for myself and customer service stated they could not refund when it was also too big. I too will never purchase from this company again as its misleading to the consumer not to be upfront on final sales. When I wrote to CS they stated that it was in their fine print and I should have read this prior to my purchase . The best they could offer was a gift card as their system cant do refunds on sale product* ***** ** * ***** ** **** . This should clearly be marked on each item in the online sales process. I feel ****** *** and and completely misrepresented in the purchase. ****** ***** ** ** **** ****** ***** ****** * I am flabbergasted that this is considered appropriate and professional and would never take advantage of my client base the way Kit and Ace has chosen to do so.!

Valued Customer, We understand that you had reached out to our team regarding the order you placed on Black Friday and that one of our agents reached out to resolve the next day on conditions of sale. Products included in our tiered Black Friday Promotion were marked 'Final Sale' both on our product pages and on the Order Summary/Checkout pages to ensure our guests were clearly informed that these items would be Final Sale. During the interaction with our team, they provided a link to the Terms and Conditions page which provided additional information regarding this promotion. Additionally, our team connected with you regarding the items you requested to return and made an exception to our terms of sale by offering a gift card for the full value of your transaction as well as a complimentary return label for the unwanted item. We did this to allow you the option to find an alternate item of your choosing. This offer could be applied in-shop and online with NO expiry date. You should have received your gift card once your return was received and processed by our warehouse team. If you did not receive your digital gift card in your inbox, we would be happy to share this with you again. We appreciate your understanding and feedback regarding this matter and hope you will consider shopping with us again. With gratitude, The Guest Experience Team at Kit and Ace

Used to purchase many items at kit and ace however I had a horrible experience with their customer service. I will not shop here again

Thank you for taking the time to submit your feedback *****. We had hoped that the exception we made on our return policy to issue you a full refund on your final sale mark-down item purchase would have turned your experience with us around. We are disappointed to hear that this accommodation was not satisfactory. We value each and every customer and their feedback. We're committed to improving the experience of all guests and we appreciate the input you've shared. Optimistically, Kit and Ace

Here is my response. I used to buy many items at kit and ace. I alway buy medium shirts. I bought some medium shirts. Yes on sale. But I think companies put items on sale to sell them. These shirts were too small. According to one of your reps they admitted this is a smaller cut … maybe let folks know that the sizing is different then all your other sizes. When I reached out I was told about your policy. In my and probably any reasonable person opinion if you’ve been shopping at a store and always buying one size for it suddenly not to fit is odd. So your rep offered me a gift certificate then the next day I reached out for a full refund. Thus I expected the refund. When I got the gift certificate vs a refund I was told that I getting the certificate was a one time special offer again I was not really impressed as the sizing changed. I said I was supposed to get s full refund emails back and forth no you weren’t sir ect ect so I had to go back to my emails and find the one saying I was getting a full refund send it back. Then the customer service person emails me back saying I would get a refund for three shirts I sent back 4 so again I needed to go back through my email. *** *** ********* ******* **** **** * ** *** ***** *** *****  Each and every time I was told of your ******** policy on returns. *** ******** **** don’t change your sizing. It’s a little ************ to sell something on one product run in one size and then put something on sale and re size it. I asked to speak with a supervisor given the person I was dealing with did not review the communication about your smaller sizes, did not read their correspondence on a full refund. Got the number of shirts I sent back wrong. ********* ****   Suffice to say don’t re size items and then when people buy the items expect them to keep it. Don’t make mistakes on the number of returns. ******* * ********** *** ***** ****** *** ***** *** ***** ** ******* ** ***** ** * ****** ** **** ***** ** *********  Anyways best of luck to you. I am unsatisfied