Customer ReviewsforAbove & Beyond Home Concepts

I hired A&B Concepts to install new laminate flooring in my condo. While the quote provided was not cheap, I was promised professional installers that do quality work. I had worked with Brad previously who had done a good job. Unfortunately, that’s far from the experience that I had with A&B this time. The flooring installers was **** at *** ****** ****  The project began on time and finished as promised but that’s about all that went right with this project. Prior to the flooring installers showing up, the ceilings and walls were all redone. After  and his team left, I discovered damage to the newly redone ceiling, there was a huge gash in the sliding screen door, damage to the door frames, damage to the drywall (way above the baseboard line) and large scratches to the sliding glass door where the laminate flooring was cut. The baseboard heaters that were removed during installation were left loosely on the ground. The laminate cuts were slanted along the edge close to the wall revealing the blue underlay underneath. They could not even be bothered to clean up after themselves leaving garbage behind when they left. This was all witnessed by a few people that saw the state of the condo before Brad’s company showed up and after. I brought this up to team but received little support even though they knew I had very tight timelines for completion of this project. There was radio silence from Jenn and Brad for close to a month essentially leaving it to me to fix the problems they caused. When they did contact me again, it was to collect on their final invoice. They never took accountability for the issues they caused throughout the apartment and I did not get customer support when I needed it most. I was double charged for some items by the installer. What should have been a simple flooring remodel project turned into a nightmare that caused a lot of unnecessary stress and anxiety. This project definitely didn’t have the professional installation that was quoted. In my experience this company does not care about it’s customers or if they do its selective. Financially this project cost much more than budgeted due to the issues caused and their unwillingness to rectify them in a timely manner. I regret hiring A&B concepts for this project and would not recommend them.

We have been in business over 9 years and have been fortunate to have amazing clients that have issued many 5 star reviews. We are a client focused company that attempts in every way to exceed client expectations. This project had lots of unforeseen issues & obstacles. Typically when we wrap up the project, if there are any deficiencies or items requiring attention, we are allotted the chance to correct. This was not the case with this particular, special client. We absorbed a large amount of the final invoice, as much as this wasn’t fair to our company. We would have done right on this job, but communication shut down which made it impossible. We should have trusted my Sales Executives gut and passed on this project, it never felt right from the outset. I wish we could review this client. 1/10 for sure ;) Back to dealing with good people & thanks to the amazing clients that continue to refer and support us!

It says a lot a company that rates their clients. The bright side of this renovation project was that all the other vendors that came and did work were a pleasure to work with and went above and beyond. ** **** **** ********* *** ****** ** *** ****** ****** ** *** ******** *** **** ** **** **** *** ***** **** **** * **** ******* **** ** ***** **** *** ***** **** * *** ** ********* ** **** ********. I'm a ****** ***, with a limited budget and felt like I was ******* by these guys. There was definitely very low value for the amount that was charged and the work that was provided. All the damage that they caused was documented by photo and brought to their attention which as is evident they never took responsibility for. There is no accounting for poor character which Brad and his crew exemplify. As the saying goes, buyer beware!