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Find a Location

Trinity Plumbing Heating & Gas Incorporated has 1 locations, listed below.

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    Business ProfileforTrinity Plumbing Heating & Gas Incorporated

    Plumbing and Heating
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 15/3/2013

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Trinity Plumbing Heating & Gas Incorporated offers a complete range of Plumbing, Heating and Gas services for residential and commercial clientele.

    Business Details

    Location of This Business
    1371 E 41 Ave, Vancouver, BC V5W 1R7
    BBB File Opened:
    25/11/2011
    Years in Business:
    18
    Business Started:
    15/8/2006
    Accredited Since:
    15/3/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Trinity Plumbing Htg Gas Inc
    Business Management
    • Marika Bugar, Administrator
    • David Sommerfeld, President/Director
    Contact Information

    Principal

    • David Sommerfeld, President/Director

    Customer Contact

    • Marika Bugar, Administrator
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Tracey A

    1 star

    06/04/2024

    If it was possible to leave a 'zero' star I'd have done that. Trinity Plumbing is a 'strata' only plumber that my strata corp called when there was a leak from my bathtub. They sent a plumber ($150/h) and an apprentice ($90/h) because 'they needed two people to review the leak and the spot in the basement it was coming out. They inspected the leak and I later received the invoice to pay the $1200+ bill to change a cartridge in the faucet (Part=$23.52). I've had to change all the cartridges in the suite (thanks Delta). It took me 15 minutes (a non-plumber). Their time charges included 2.5+ hours for the plumbers to go shopping to get the cartridge. Yes - 2.5 hours of shopping. So what did $1205.95 get me? A not a fixed leak. The cartridge was fine. Upon further inspection they found the pipe had a leak. Which they didn't fix. No contact with me - nothing. Just an invoice sent to the strata that I have to pay regardless of the incredibly shoddy and unbelievable expense of two techs SHOPPING to fix something that wasn't a problem. When I asked about the invoice I was told "this is why we don't deal with the public" -- in other words this is why they work with strata corps because the management people in charge don't question the invoice - nor the lack of actually fixing the problem.

    Trinity Plumbing Heating & Gas Incorporated Response

    10/04/2024

    Im sorry to hear of this customers negative experience, we perform hundreds and hundreds of jobs every year and very rarely receive negative feedback. Our rate for Plumber at the time of this call was $125/hr not $150/hr. The $90/hr Apprentice rate is correct. For leak investigations where the water is showing up through the floor to the level below its fairly standard practice to always send two workers because there are multiple tests that need to be conducted from above while another worker is below in order to confirm when the leak gets recreated. Unless we know for certain beforehand that the leak is visible (from the upper area), we always need to send two workers to perform the appropriate tests and identify the exact source.Secondly, the complaint fails to mention that 1.5 hours of the invoice (for both workers) was due to them not being at home when initially agreed to. Our crew attended, knocked, called, waited then had to leave site wasting over an hour of their time.Thirdly, our crew werent driving around shopping, they were looking to source and pick up the part the faucet needed. They called and located the cartridge ant one suppluer only to find upon arrival that it was not the correct cartridge, requiring another trip to a different supplier where they found the correct part. Upon purchasing the correct part, they returned and completed the installation. Subsequent testing revealed a leak from the corrugated copper supply pipe. Aside from this, I will speak further to the team that attended in case they remember anything else as this was quite a while ago. All things considered, I would consider a minor discount (rebate) if that would help relieve the customers negative feeling but unfortunately this invoice is legitimate. I appreciate its expensive, but if the original appointment wouldve been kept it would automatically be at least $300 less.

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