Business ProfileforRotor Plumbers & Drainage Ltd.

Our (duplex) water main broke in February of 2018. My neighbour hired Rotor to replace the pipe and hook us up to the new pipe. I paid for the pipe work to my unit and was billed separately in the amount of $2425.45. Rotor cut a hole in my house behind the stove and ran the new pipe behind the kitchen cabinets to under the sink. In March of 2019, I asked Rotor Plumbers to investigate moisture under the sink. They said it was condensation and advised me to put in a vent, which I did even though I never had trouble like that before, and we have lived here since ****. I also added a dehumidifier. Despite these precautions (and having to put up with a noisy dehumidifier), I have continued to get moisture under the sink. The valves they installed have rusted and the cabinetry touching the pipe has had to be replaced. In June of 2022, Rotor did come out to see the wet cabinetry and cut a hole in the wall to see if the pipe was leaking behind the wall. There was no leak, and they didnt offer another fix. So then I had a hole in the wall to repair as well. I asked if they could have their insurance company take a look. No reply.My handyman suggested that the cabinetry was wet because the pipe was touching the cabinetry and condensation was wicking into the particle board. In July of 2022, my handyman repaired the hole in the wall, cut out the wet cabinetry, and inserted new pieces with bigger holes so that the pipe could be insulated and not touch the cabinetry.I asked Rotor to reimburse me for the repair to the wall and replacement of the cabinetry in the amount of $223. I didnt include the earlier vent work I had done, and still Rotor has failed to respond.