Business ProfileforMr Rooter Plumbing of the Fraser Valley

Worlds most expensive Outdoor Tap . They charged me $510.00 for an outdoor tap that could be purchased for $75.00 and under at a local plumbing supply .

We received a call regarding a leaking outdoor faucet. We arrived on site and capped if off at no charge. The following day they called back for us to come out because it was leaking badly. It was a Friday, so we had no availability until Monday. We were told if it got any worse they would have to call someone else. They waited for us to come out on Monday and our service technician went over the job on site. After getting approval he proceeded to do the job. Two days after the work was completed we received a call that other companies charge less. We are not sure which companies he called or what sort of overhead they have to account for. Mr Rooter Plumbing is a Franchise, but family owned. We have to consider all costs when we factor in our prices. (which have skyrocketed with the recent inflation) We account for wages (we pay a fair living wage and want to keep the good ones around!) **** Liability insurance (which protects us and the customer) Fuel, truck maintenance and repairs, equipment, materials, office expenses, advertising, uniforms etc. We realize that we charge more than a "one guy operation" but we stand by our work, provide warranties, use leading industry equipment and will always be available to take your call. It is unfortunate that this customer did not see the value in our service. Had he just declined to have us do the work after he was quoted, we would have been happy to leave.

Being charged $510.00 on the invoice for the tap is ******** a ***** Record considering the exact part an outdoor tap on ****** or local plumbing store is approximately $75.00 . I still find it deceiving to quote a job without clarity of labour cost and part costs.The big assumption **** ** ** **** *** that to remove and replace an outdoor tap was labour intensive. Which was not the case and I have no problems with the labour charge . But I do have a reaction to being charged $510.00 for a part

We want to guarantee our work, so we purchase everything from reputable wholesalers. We are aware ****** can charge less for parts from around the world. We can not compete with that. Again, had this customer declined the estimate we would have been happy to leave at no cost.