Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Riplee's Ranch Pet Foods Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileRiplee's Ranch Pet Foods Inc.

            Pet Supplies

            Contact Information

            Gibsons, BC V0N 1V8

            Visit Website
            Email this Business
            (604) 636-8002

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Riplee's Ranch is an all natural, pet food company producing a complete line of holistic foods for cats and dogs. Manufactured in British Columbia.

            Business Details

            Location of This Business
            Gibsons, BC V0N 1V8
            Email this Business
            BBB File Opened:
            13/4/2016
            Years in Business:
            11
            Business Started:
            1/10/2012
            Business Incorporated:
            5/10/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Riplee's Ranch
            Business Management
            • Julie Mutch, President/Director
            Contact Information

            Principal

            • Julie Mutch, President/Director

            Customer Contact

            • Julie Mutch, President/Director
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            K. S.

            29/10/2022

            Have been feeding my dog the Turkey & Sweet Potato Food for over 6 years. We changed to Riplee's because he had food allergies and the vet had him in hypo-allergenic food that still didn't improve him. Chicken seemed to be one of his main triggers so we are diligent at avoiding it. When we tried the the Turkey & Sweet Potato we noticed fantastic improvements and this has been our food for over 6 years. I have noticed over the past several months that our dogs ears have been bugging him, his coat has changed and he is scratching more. Today I noticed when on the site putting in his next order that the Turkey & Sweet Potato now has CHICKEN in it. The one product we were avoiding. So I am finding out that I have been feeding him the same food but Micro-dosing him with a food that he is allergic to. This explains a lot. I never noticed anything on the packaging notifying me as a customer that the formulation/ingredients had changed. I have 2 different bags showing the ingredients and one clearly has ONLY Turkey and new one has Chicken as it's 2nd ingredient and 2 other chicken sources in the remaining ingredient. Not very happy that after over 6 years I have to change my dogs food because of this change.

            Riplee's Ranch Pet Foods Inc. Response

            31/10/2022

            Hello ****, we understand that you are very upset and we apologize you were not aware of the ingredient change. This change was made 2 years ago, due to lack of supply of turkey meal. We did not claim to chicken free on this recipe, however, that aside, your dog is not feeling well and we are very sorry. If you would like a refund for your bag please send us an email to: [email protected]. Best regards, Julie, Customer Service, Riplee's Ranch Pet Foods Inc.

            Customer Response

            02/11/2022

            I understand you do not 'claim' to be chicken free but the Turkey formula used to be only turkey. If a formulation is changed it should clearly be marked on the bags as I do not continue to read the ingredient of a food that I have been feeding my dog for at least 4 years before you claim to have changed and have no indication on the product that there are different ingredients. I appreciate your offer of a refund and I will be taking advantage of this.

            Local BBB

            BBB serving Mainland British Columbia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.