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Find a Location

Green Valley Pest Control Ltd. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforGreen Valley Pest Control Ltd.

    Pest Control Services
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 31/10/2006

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Pest Control Services

    Business Details

    Headquarters
    213 2988 Silver Springs Blvd, Coquitlam, BC V3E 3R6
    BBB File Opened:
    21/9/1993
    Years in Business:
    33
    Business Started:
    21/1/1991
    Business Incorporated:
    21/1/1991
    Accredited Since:
    31/10/2006
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Vancouver Pest Control Ltd.
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Joe Gabara, President/Director
    Contact Information

    Principal

    • Joe Gabara, President/Director

    Customer Contact

    • Joe Gabara, President/Director
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Adrian C

    1 star

    15/08/2024

    We have had a bi-monthly service contract with Green Valley Pest Control for over three years. Initially, they would notify us before coming to complete the service, but this practice stopped some time ago. Although the service date is handwritten on the invoice, it is often illegible. We were informed over a year ago that their technician comes by near the end of the billing cycle to complete the work.In the past year, we installed exterior cameras for other reasons, but we have not seen the technician during the week indicated on the invoices. We have tried to contact them twice in the last eight months to find out the exact date the tech comes by, but our inquiries were ignored.We were charged on our credit card for the service on July 31. The technician never came bythis time, someone was home for the entire month of July due to renovations, and the cameras also did not capture any visit. We texted *** (the only way to reach them) on August 9 to cancel our contract and request a refund for the ************* Although he canceled our contract, he refused to provide a refund for July, claiming the service was completed. When we informed him that our exterior cameras did not capture any visit, he did not respond. As of writing this complaint on August 15, we have yet to receive our July invoice from Green Valley.

    Green Valley Pest Control Ltd. Response

    17/08/2024

    First off we require notice to cancel the contract prior to the service, but I did cancel it anyways.Secondly, the service was canceled, even though we didnt get adequate notice, and my bookkeeper did issue a refund. We never received an email, but I did receive a text.See below.***************** > August 9 Good morning ***, I've emailed you a few days ago about our July billing and cancelling our service and have yet to hear back.Which building?************** Not far from the address on your invoice.What is your email?Maybe it went to my junk **************************** email did you send it to?I will cancel from August on.Have a nice dayThank you. What about the refund for July? No one ever came.He already did ************ and I never got an email in July.

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