Customer ReviewsforPlatinum Appliance Service Inc.

Goodness, what a horrible experience it's been dealing with this company. Bad communication, and poor service. They were unable to repair our appliance that was still under warranty. We've been trying for nearly 6 months to get this resolved. We found their scheduling system bizarre and hard to work around. We've given up. Life's too short! We'll buy a new appliance even though the one we have is still under warranty (which is essentially worthless as has become evident, but that's on Whirlpool/Kitchen Aid). We're sad that there is so little kindness shown to people who purchased an appliance in good faith and who tried to work with this company also in good faith.

I am very sorry that you had a bad experience, however we feel your review should not be pointed at us. On each visit, we had not seen the dishwasher leak, this can happen having intermittent problems, it is hard to source when its not leaking while the ********** is there. We reached out to the Manufactures techline and they required that we replace the tub, not OUR suggestion, but the Manufacture, and since its under full warranty, we have no choice but to do as they request. This type of job requires us to do in our shop as it cannot be done in your home. We had scheduled to have the original ********** to remove the dishwasher yesterday and our shop ********** to come and pick up, however,our shop ********** is sick and was not at work. Instead of pushing it off another day, we got a second ********** that drove out to your area with our company van as his vehicle could not fit your dishwasher. You had called and we advised that the ********** that was picking up your dishwasher and he only had two calls then he would be there, you said okay and hung up. A few minutes later you called our office to say you didn't want it fixed and you were buying new, and you were dissatisfied with our service and the manufactures. I honestly do not know what else we could have possibly done to make this a better experience? Its not our call on how your dishwasher is repaired, this was requested by Whirlpools technical team. There was a wait on parts, again that is not our fault, we order from the manufactures distributors. I do understand your frustration, and I truly am sorry. I hope you can understand ours as well.

these company is the worst and most unreliable company I have ever seen. our whirlpool washer was broken and it two weeks to somebody showed up. another two weeks took to bring part , just after half an hour stop working again , another one week we waited for another tech to come to fix it , we were way for whole day , called them three times , again no body showed up . they. customer ********************** is worst customer ********************** I ever seen, when I asked my money back , they refused even our machine didn't got fixed .

Good Afternoon,We apologize sincerely for the scheduling issue with our technician. He is relatively new to our company, and we only service Vancouver on specific days. It appears that he scheduled an appointment but did not arrive, which is not our standard practice. We regret any inconvenience caused by the technician's absence.If you are seeking a refund for the service, Whirlpool Canada can assist further as they handle authorizations for refunds. Platinum is the repair company. If you wish to reschedule with another technician who is available in your area, please let us know, and we will arrange that for you. Again, we apologize for any inconvenience.

Reception was non apologetic for multiple mistake from the company.The manager ********************** was even worse. Telling the customer to cut to the chase and calling them stupid and to call Whirlpool to complain???

Hello, I am the other manager who witnessed what happened. You called us to complain for a part you purchased through Whirlpool. We are sub contracted and advised you how much the part was and you agreed, you paid Whirlpool and your unit is in working order. You then called in to complain about the price, the office girl advised you that if you needed any further assistance with discounts or refunds you would have to contact Whirlpool, you continued to call her "stupid" and degraded her, until she was in tears. She was trying to help you, we are unable to give any discounts or refunds as it goes through Whirlpool and you paid Whirlpool. What you did was completely un called for. You then called the Service manager stupid and we advised you not to call here again and rightfully so. I have absolutely no remorse for your inexcusable behavior. My advise yo you is think about who your yelling at, in this case, it was just someone who answers the phone, who's job is to help customers like you who maybe unhappy. Our jobs are hard enough, and abusing our staff will never be tolerated, period.

Really negative experience with these guys. *** came in, looked at my dryer, left and ordered parts. About two weeks later we scheduled to have him come back in and do the repair. I took the day off of work so that I could be home, but unfortunately *** had to cancel because they weren't feeling well, fair enough. Rescheduled for the next week; I realized that I wouldn't be able to answer the buzzer because I wasn't going to be home, so I called the company and provided them with the number for the person would be home. When *** arrived all they did was call the buzzer, which obviously didn't work. Didn't call the number I provided, and didn't even try calling me directly before leaving. I know he has my number because he called me in the morning to confirm. I don't know why Frigidaire trusts these people to do repairs on their behalf.

I am very sorry that ************** forgot to call your second number. Its in his best interest to get the call completed, it was just an honest mistake. I sincerely apologize, and hope you will allow a different technician to complete the service. and reconsider your reviews you've put on different media platforms.

We want to give A++ kudos to one of the Service Technicians, Norm. Very professional, efficient work & great personality...he knows what he is doing. **** helped us with a part ordering challenge for our fridge. New part was installed today....so happy that our fridge no longer growls like a bear, but purrs like a kitten. Thanks ****. We will continue to refer customers to Platinum Appliances because of YOU

We appreciate the wonderful review, I will be sure to pass your kind words along to ****! Thank you for choosing Platinum Appliance Service!