Business ProfileforPeoples Trust Company, part of Peoples Group

I had a RRSP GIC with Peoples Trust that was due to renew on March 12, 2023. You can not set renewal options online or by email. I tried to phone them on multiple occasions. Each time I was put on hold for an extended period of time (***** minutes) only to then be forced to leave a message. With each of the calls, I either did not receive a call back or they called at random times 2-3 days later when I was at work and do not have access to my phone. Due to this I finally sent in a letter of direction as well as a transfer form indicating my wish to have the funds transferred to my ************* RRSP savings account. I mailed this form in 4 weeks prior to the renewal date.The day after the renewal date I went in online only to discover that they had reinvested the money with their company for another GIC against my expressed wishes. I called and emailed the company multiple times and did not even get a response back until 5 business days later! I was then informed in an email that the form I sent them was inadequate and to contact them. After another series of frustrating attempts I finally was able to discuss the situation with a representative. He informed me that I needed to send a "signature guaranteed" form from ********. I have sent this exact same form (downloaded directly from the ******** site) to other companies such as Oaken Financial and ******* without any issue.I asked him why no one had contacted me in the at least 3 weeks that they had the form to let me know that they required this "signature guaranteed" form and why instead they went ahead and reinvested my money against my expressed consent. He could not give me any satisfactory answer for this except to say the department that received the documents was "too busy" to respond (THEY HAD THEM FOR 3-4 WEEKS!) so they didn't let the other department know not to renew the **** I immediately contacted my financial advisor and had a signature guaranteed form sent to them. It has been another 3 business days and yet the funds are still not transferred and I have not heard back from the company. I am beyond frustrated with this company and want my funds transferred out immediately.