8 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Garry G
5 stars22/02/2024
The service and advice I received from ** Wide was, as it has always been in years past, prompt, efficient and gracious! The cost was very reasonable and there were no surprises. In short, I appreciate and trust the work and the advice. Thank you for looking after our furnace and heating ducts and hot water tank. It is comforting to know all it working as it should!Review from Hannah S
5 stars30/01/2024
Technician is very professional and office staff is very professional too. They consider customer needs as the first priority. They keep the previous owners' maintenance record, such a great help to me as a new owner of the furnace. To better support the local honest long term driven company as ** Wide, my way is to give them 5 star review and warm hugs.Review from Dee B
5 stars20/07/2023
This is a thank you, thank you, thank you note! One thank you goes to Wahab for his meticulous multiple gas appliance maintenance service. He was a pleasure to work with! He did a very good job getting the fire places clean, especially the one in the basement that needed a simple adjustment in the gas pressure to stop exploding on firing up. The filter in the one-year old furnace was pretty dirty because I did not realize or forgot to replace it every 6 months. So I believed him when he convinced me to invest in a permanent filter that I can just clean myself. He showed me how to take it out and replace it; now I just need a reminder to do so. It also is a bonus in this extraordinary heat to have my well-functioning air conditioning unit! I appreciated in hindsight that ***** convinced me to get the air ducts cleaned. The air quality in the house is notably better! *****, who did the work, was a very pleasant young man who impressed me with his punctuality, work performance, his outlook on life, and his ambition to do a good job. You do have good people that work for you and it speaks for ** Wide Home Services good judgement in hiring contractors and its management practices. I am glad that I can turn with confidence to your company for all those maintenance services that make my house a pleasure to live in. Thank you once again, **********Review from Kate B
5 stars06/05/2022
We are very happy that we found BC Wide via this BBB website. They did everything required to replace our old **** with a much better one. The whole process from first contact to installation was quick, efficient, professional, and friendly. The General Manager helped us research brands and when we decided on the specific one we wanted she sourced a supplier and sent us a very reasonable quote the very next day. I was glad they required us to have one of their technicians come to check out our former installation setup, because he discovered a couple of helpful things we needed ahead of the new installation, such as the limits of our condo’s current power situation and whether the existing line set could be used for the new unit and recommending upgrades. He also discovered that the previous installation had not met code in terms of installing a "disconnect", so they sent their electrician to install it within days. Less than a week later, the technician returned to install the new ****. He did a great job, cleaned up after himself, took away all the packaging and boxes, and even took away the 2 parts of the previous unit for disposal.
BC Wide Home Services Ltd. Response
10/05/2022
Thank you for your review ****, it was a pleasure being of service to you.Review from Gareth R
1 star02/03/2022
We had a tech attend to inspect our furnance on January 17, 2022 after we detected a gas smell in the back yard and has a ****** technician attend to confirm it was not a leak from the meter. The tech said everything appeared fine with the furnace but that it was likely under combusting the natural gas and recommended that we extend the vent to above the roof line. We had him come back to do that work. We later started to notice a gas smell in our master bedroom and had a ****** technician come to take measurements, he confirmed that there was a gas leak from one of the fittings by the furnace, that the connection between the furnace and the exhaust was not proper, and that the exhaust contained extremely high levels of C02. He decommissioned our furnace. The BC Wide technician did not report any of these issues to us including the improperly installed fitting between the furnace and the exhaust, which was in place when he attended.BC Wide Home Services Ltd. Response
03/03/2022
We are sorry to hear about this issues with your furnace, on first attending no gas leak was detected inside, there was however one detected outside which is why we suggested extending the vent. As the repair was done outside and no previous leak had been detected we were aware that there was a problem with that connection. We would be happy to come and reassess this and get your furnace working safely again. Please let us know when you would be available. Kind Regards, BC Wide Home Services Ltd.Review from Diane H
5 stars01/01/2022
Very good company. I will recommend them to friends and family. They installed a new gas tankless hot water heater and gas furnace for us. We could depend on them arriving when they said they would. Yaedgar was able to troubleshoot and get the new gas furnace operating as it should. Sharon in the office was very efficient and helpful. She took care of all warranty and rebate requirements for us. All of the employees we met were very polite, friendly and helpful.BC Wide Home Services Ltd. Response
05/01/2022
Thank you for your review *****, it was a pleasure working with you. We appreciate your business!Review from Neil E
5 stars27/08/2021
They installed a tankless water system as well as a high efficiency furnace. They were very nice to deal with and showed up when then said that they would. I would highly recommend them.BC Wide Home Services Ltd. Response
30/08/2021
Thank you for your review ****, it was a pleasure doing business with you BC Wide Home Services LtdReview from Paul D
5 stars18/05/2021
Very professional, they arrived on time, and proficient in installing our new ****** HVAC. They even filed our ****** ** rebate! Outstanding service!BC Wide Home Services Ltd. Response
19/05/2021
Thank you ****, it was a pleasure being of service to you. We appreciate your review!
Customer Review Rating
4.5/5stars
Average of 8 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.