182 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ron B
1 star07/12/2023
I booked a service call over 6 weeks ago. I called the office to confirm.I received an email from Thomson stating they would come to the house Dec 6 between 12 and 4.The technician never showed up. I waited for over 4 hours. No phone call, email or any explanation from Thomson.BEWARE if you use them.
Thomson Industries Ltd. Response
12/12/2023
Thank you so much for leaving your review. Just to clarify, you left out the part where we called and left you a voicemail at 12:41pm saying we had to reschedule. There was no call back from you.
Merry Christmas
Review from ROBERT G.
1 star06/10/2023
This company sold me on a heat pump that would get a $4,000 rebate from ******* ***** ******, then installed a model that did not qualify for that rebate. This caused us to pay $4,000 more for the heat pump than we should have. We have complained but they just don't reply.Review from Carol M
5 stars31/07/2023
My neighbours recommended Thomson Industries to me and I have been very happy with their service from start to finish. They were also very helpful in advising me on applying for rebates.I would highly recommend them.Review from Mary B
5 stars22/06/2023
I ************ was very happy with the service from the original visit from ******* from Thomson to the completion of my installation. I am in a strata and we first had to get approval for individual owners to install air conditioning. During the process, ******* demonstrated the heat pump for the strata which helped quell concerns about noise and quality. ***** and ******* installed the heat pump and did a superb job. They even vacuumed up any dust and rehung a picture for me that was too close to the head to another location. The electrical done by their contractor, Pacific Star, was tidy, concealed and top notch. I am extremely pleased with their service and appreciate their patience while our strata went through the process of getting the bylaw written and approved. Now I can enjoy my summer.Review from Meredith G
5 stars21/06/2023
I was very impressed with the group of men that came to install my air conditioner. They were professional, polite, and respectful. I would highly recommend Thomson Industries and will use them again if and when I moveReview from Paul M.
1 star02/06/2023
********* sales practices. Installed new heat pump, furnace and hot water system last year. Was written and quoted all the rebates, provincial and federal in order to convince me to go ahead. I went ahead with the $19,000 install and only received a portion of the rebates. I never received a phone call from a manager or the sales rep explaining what was going on. I had to keep calling for updates. A year has passed and I give up. I now just get bombarded with after sales service requests for maintenance. Its like rubbing salt in the wound. I am out thousands of dollars that I was not planning or budgeting to pay.Review from Rhonna E
5 stars28/05/2023
From the estimator to the installers, we had great service. Living in a strata made the process a lot longer to get started, and they still stood by their original quote. The installers arrived on time, advised us of what they were doing and why, and were very pleasant. We would recommend this company without question.Review from Barry B
5 stars18/05/2023
I have a new heat pump that is already paying dividends in this hot weather. Very efficient installation team. Friendly office staff to book the appointments and follow up as well to apply for relevant rebates. Excellent all round.Review from Shamim T
5 stars03/05/2023
Very thorough with the annual cleaning. Very friendly and courteous staff. Thank you.Review from Mark J
5 stars28/04/2023
Prompt and courteous service. This was a routine service under contract Re our ductless mini split system.
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