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          Find a Location

          Aritzia has 16 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Aritzia

              118 611 Alexander St Vancouver, BC V6A 1E1

            • Aritzia

              334 4700 Kingsway Metrotown Mall Burnaby, BC V5H 4M1

            • Aritzia

              1110 Robson St Vancouver, BC V6E 1B2

            • Aritzia

              8 4222 Village Sq Whistler, BC V0N 1B4

            • Aritzia

              470 Spadina Rd. Toronto, ON M5P 2W4

            Business ProfileAritzia

            Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:

            On June 23, 2023, Aritzia came to the attention of BBB. At that time a consumer reported on our BBB Scam Tracker.  The consumer alleged that she paid for an order on a website called  Bestwaersmall at https://bestwaersmall.store/ but did not receive the product.  The website looked very similar to the official Aritzia website and sold some of the same products but at a much lower sale discount.   BBB asked about their possible affiliations with that company. BBB left a voicemail on July 6, 2023 and sent 2 letters dated June 23 and July 6, 2023 for Aritzia but as of July 26, 2023 has not heard back from the business.

            Based on the information detailed above, BBB cannot confirm the legitimacy of Bestwaersmall.   Please be cautious in ordering products from Bestwaersmall.  Aritzia's name may be used by scammers. 

            BBB tips on online shopping 

            Contact Information

            118 611 Alexander St

            Vancouver, BC V6A 1E1

            Visit Website
            (604) 251-3132

            Customer Reviews

            1.12/5

            Average of 25 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            103 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Aritzia has 16 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Aritzia

                118 611 Alexander St Vancouver, BC V6A 1E1

              • Aritzia

                334 4700 Kingsway Metrotown Mall Burnaby, BC V5H 4M1

              • Aritzia

                1110 Robson St Vancouver, BC V6E 1B2

              • Aritzia

                8 4222 Village Sq Whistler, BC V0N 1B4

              • Aritzia

                470 Spadina Rd. Toronto, ON M5P 2W4

              Headquarters
              118 611 Alexander St, Vancouver, BC V6A 1E1
              BBB File Opened:
              8/1/2009
              Business Management
              • Lilyanne H. Nguyen, Manager
              Contact Information

              Principal

              • Lilyanne H. Nguyen, Manager

              Customer Contact

              • Lilyanne H. Nguyen, Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              103 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/02/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              My Mega Cargo Sweatpants shrunk significantly after 1 wash, I set up a return with Aritzia and they have yet to refund me after a month. When I contacted ***** I was instructed that Aritzia would need to file a claim....Aritzia refuses, now I am out the $85 and the shrunken sweatpants.
              Read 102 More Complaints

              Customer Reviews

              25 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Martin D

              29/12/2023

              Gifted my daughter an expensive Aritzia winter jacket and try to get assistance from customer service with regard to a warranty exchange and have been given a run around to find a receipt for a product purchased from their store. They have agreed to replace the jacket only on a condition that I provide them a receipt. It was purchased during a busy time in December and I am not sure if they asked for a phone number or an email address as it was extremely busy and so now they have tried locating the receipt with phone numbers and email addresses and they have no track of it. It is their product and was a very new introduction too. I will escalate the matter to media if I dont receive a replacement. I love the brand and need immediate assistance from Aritzia customer service.
              Read 24 More Customer Reviews

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

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