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            Business ProfileSanta's Chimney Services

            Chimney Sweeper
            BBB accredited business

            Contact Information

            706 5177 Brighouse Way

            Richmond, BC V7C 0A7

            Visit Website
            Email this Business
            (778) 340-0324

            Business hours

            Closed
            Business Hours
            7:00 AM - 9:00 PM
            7:00 AM - 9:00 PM
            7:00 AM - 9:00 PM
            7:00 AM - 9:00 PM
            7:00 AM - 9:00 PM
            7:00 AM - 6:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 27/2/2015

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Santa's Chimney Services is a chimney maintenance business that performs all work pertaining to chimneys. This company also provides WETT chimney inspection services. 

            Products & Services

            Sweeping, Re-pointing, Repairing, Re-building, W.E.T.T. Inspections, Diagnostics, Flexible liner installations, Rain-caps, Chimney painting

            Business Details

            Location of This Business
            706 5177 Brighouse Way, Richmond, BC V7C 0A7
            Email this Business
            BBB File Opened:
            21/4/2008
            Years in Business:
            14
            Business Started:
            25/8/2009
            Accredited Since:
            27/2/2015
            Type of Entity:
            Sole Proprietorship
            Hours of Operation

            Primary

            M:
            7:00 AM - 9:00 PM
            T:
            7:00 AM - 9:00 PM
            W:
            7:00 AM - 9:00 PM
            Th:
            7:00 AM - 9:00 PM
            F:
            7:00 AM - 9:00 PM
            Sa:
            7:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Robert Gagne, Sole Proprietor
            Contact Information

            Principal

            • Robert Gagne, Sole Proprietor

            Customer Contact

            • Robert Gagne, Sole Proprietor
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a chimney sweep

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            16/08/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Santa's Chimney Service was supposed to fully repoint my chimney and install a new crown with rain caps. Not only do I believe they failed to properly complete the job, they also caused damage while doing the work and refused to fix it. I have been discussing it with them for two months now and throughout those discussions they have been **********, ************ and *********. I am now requesting your help as we clearly need a third party's opinion. I would like a refund for the $2600 I have already paid, the contract to be cancelled, as well as compensation for the damages they caused. Further details are attached in the request I sent them to cancel the contract which they denied.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mike V.

            15/10/2021

            * ****** 5 min look at my stove and stated and concluded that it was not able to be used.. could possibly be a catastrophic event if used; didn’t inspect inside or around the stove just went on the soot from the chimney(which is normal). Took my hundred bucks and flew down the driveway. Later learned this is his MO; not a very good business. Stay away and get someone reputable.

            Santa's Chimney Services Response

            19/10/2021

            **** *** *** ******** * ******* ******** **** ** ***** ** *** ********* **** ******** ****** ***** *** ******** ******* *********** ***** ********** * **** *** ****** *** ******* ****** ******** *** ***** *** **** ****** Sir, I did inspect your system. You were explained in those 5 or so minutes, why your system is not safe to use. It is not because of soot, as you say. You were also given the option, by myself, to have the chimney swept and your unit serviced. You opted to not use the system and pay the $100 service fee. You were happy with that and I left the house. My M.O. is to keep my customers safe, first and foremost. If I was wanting to **** you, I would have done the sweep, charged you $200 as we agreed and out the door I go. I did not do that. Ethics, morals and professionalism is what I am dedicated to. You say I "Flew down the driveway." I do not drive fast or recklessly. We serve hundreds of HAPPY customers annually. We can come back out to explain what you may misunderstood about your system. No additional fee.

            Local BBB

            BBB serving Mainland British Columbia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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