Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Lake Country Auto has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Lake Country Auto

      10550 Hwy 97 Lake Country, BC V4V 1V3

      BBB Accredited Business
    • Lake Country Auto

      10956 Ivy Court Lake Country, BC V4V 1N9

      BBB Accredited Business

    Business ProfileforLake Country Auto

    Auto Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 21/4/2006

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Lake Country Auto has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Lake Country Auto

        10550 Hwy 97 Lake Country, BC V4V 1V3

        BBB Accredited Business
      • Lake Country Auto

        10956 Ivy Court Lake Country, BC V4V 1N9

        BBB Accredited Business
      Location of This Business
      10550 Hwy 97, Lake Country, BC V4V 1V3
      BBB File Opened:
      20/4/2006
      Years in Business:
      20
      Business Started:
      1/12/2003
      Business Started Locally:
      1/12/2004
      Date of New Ownership:
      16/3/2023
      Accredited Since:
      21/4/2006
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Engfour Holdings Limited
      Business Management
      • Heather Engram, Co-Owner
      • John Engram, Co-Owner
      Contact Information

      Principal

      • Heather Engram, Co-Owner
      • John Engram, Co-Owner

      Customer Contact

      • Heather Engram, Co-Owner
      Additional Contact Information

      Fax Numbers

      • (250) 766-2569
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Erin T

      1 star

      09/05/2024

      While the office manager ******* was top knotch and embodied many five star qualities, we endured unacceptable and unprofessional behaviour from a mechanic. Firstly, our repair was quoted for $1800 (fuel pump), and an additional $700 if we got our brakes done too. We said wed wait to do the brakes. When we picked up our vehicle we were charged $2500. The reciept read as though someone worked backwards from $2500. However, the brakes were not done, but we were charged the combined price for both. BUYER BEWARE and get your quote in writing!!! I have never had a mechanic charge so much higher than the original quote. When we got our vehcicle back, our fuel gauge was not working. We would fill vehicle but it wouldnt read past 3/4. When we brought it back, the mechanic was visibly irritated and didnt maintain a professional decorum. He told us wed have to pay for the repair despite the fuel gauge being a component of the new fuel pump they had just installed. The office manager stepped in saying that of course its on them. Later the same mechanic called and was very hot-tempered as he shared his frustrations accusing us of lying about the fuel gauge not working. His tone was unprofessional and angry as he expressed his irritation with having to warranty his own work. There was an obvious disconnect between front and back of house in regards to integrity of service. The office manager has a keen business sense and strong relational skills to make this a trusted business in the community however, *** ******** ** ***** **** *** ** ******** ** ****** ** ****** ** ***** ** **** ******* *** ********** *** ****** ******** ******** ** *** ****** ****** 

      Local BBB

      BBB serving Mainland British Columbia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.