Business ProfileforCitadel Roofing Inc.

I hired Citadel, Dave ******* to roof my home Sept 14/21. I paid $ 2,457.00 In the process, an employee, Rick brought to my attention that my garage needed re-roofing. I never received a formal contract for the garage. I dealt with Rick who explained they were replacing a strip of roof, applying a membrane and new shingles. I was quoted $ 1700.00 plus gst. When completed, I received a scribbled invoice from Dave ******. I questioned an extra 50.00 added to my invoice but he was ******aggressive and I never understood what the extra charge was. Nov 10/21 I paid T- $ 1,837.50 This spring I called the salesman Bruce because my garage gets a pool of water on my cabinets, counter and laminate floor since they did my roof. And I’m concerned about the damage caused. Bruce requested I send him photos which I did. When he came to my home and he spoke in circles, not really knowing what to say. Before he left, he asked me to keep an eye on it to see if there was any future water issues. Today, I had a pool of water inside my garage. I called Bruce the salesman who did not answer my call. I then called Dave ******. When I introduced myself , he ******aggressively told me I had no right calling his personal cell phone. When I mentioned the water, he aggressively yelled at me , telling me I didn’t want to pay for membrane ?!?? I lost it on him because that was an outright lie because the worker Rick had explained that they were using membrane and that why my cost was so high. Dave ****** **** ** ** ***** **** *** he was blocking my number.

** * **** * ******** ********** My first phone call regarding water in my garage was Aug. 29/22 (When the salesman came to my home) Since being falsely accused by Dave ****** of not wanting to pay for membrane, I had my garage checked yesterday, to check if it had been installed . Yes, the membrane is present. I also have noticed water running down my wall from the roof . It has damaged my flooring in that area and destroyed a framed photo I had mounted on the wall. How do I resolve a leaking issue of a newly installed roof when the owner tells me ** ** *** *** not call him ?