Business ProfileforTake Time Home Cleaning & Lifestyle Services

I contracted Take Time Cleaning Services for a cleaning of my condo on February 27th, 2023 at 8:30am. The cleaners arrived on time, my place was cleaned, and the service was fine. However, my credit card was charged twice for the cleaning in the amount of $******. The first time was February 24th, their accounting department realized they forget the tax on that charge and charged me for the tax portion on February 28th and finally, I was charged in full again on March 2nd. *** ****** **** ********* **** * **** ** ******* ******* ******* *** *** ******** ** ** ************** ** ******** ** *******  I contacted Lynette via phone and a follow up email on March 9th to ask that one of these charges be removed from my credit card. with my supporting credit card statement. I received no response and followed up on March 15th via email. I again received no response and followed up on March 27th via email. On March 27th, Lynette responded apologizing and offering me a refund by e-transfer, credit on account, or cheque. I responded saying that e-transfer would be great. On May 2nd, I called Lynette because I still had not received an etransfer in my account. After a few phone calls, Lynette agreed to cancel the etransfer and send me a cheque. I confirmed my address. As of May 30th, I still had not received a cheque. I contacted Lynette by email saying that if it wasn't in the mail by the end of the week, I would be escalating as my patience had run it's course. No response. I left messages with the owner on June 5th and June 9th - no response. On June 9th, I left a voicemail stating that if I didn't receive a response by the following Wednesday, yesterday, I would be filing a complaint here. ********** ********** ******* *** ********** ******** ** **** *****. I was nothing but polite and understanding for over 2 months. I want them to correct their mistake and issue me a refund for the double charge. ******** *** ** ***** ******** ***** **** ******* *******