Business ProfileforFair Service Heating And Air Conditioning Ltd.

I had a furnace problem and did not know if it was better to buy a new one or fix the current one. I was told by the service tech when he came to my home that it would be too expensive to fix. He pointed at a few parts and said this one needs to be replaced and this one needs to be replaced and they are very expensive. Based on that advise I decided to buy a new one. Then the service tech asked for a $1000 as a deposit. I wrote out my check. Then I went through my papers and found my warranty which was still valid. So I called Fair service heating back and asked them to hold my check while I reconsidered my options. The office person I spoke with told me that my check had already gone through and that a repair would cost $900 to $1000 dollars. I again requested time to consider other options because I had a warranty. Then the office person told me that my warranty was likely not valid. I quickly went to the bank to cancel my check which had not gone through yet; ***** ****  I had another company come out and replace the malfunctioning part for around $160 dollars plus labour which was very reasonable. I was told that the other parts were still in good working order and that a furnace replacement was not necessary. ***** **** **** ******* *** ****** ** **** ***** * *** ****** *** ****** * **** **** * *** ***** ******* *** **** ******** ** **** ********

Hello Judith, We are sorry that you had a bad experience with our firm, however, the info you have provided is not accurate to this case. You have ordered a service call for a leaking furnace. Our tech determined that your collector box is leaking and need to be replaced. As well, he pointed out that the inducer motor is louder than it should be and will need to be replaced in the future. The age of your furnace is 15 y old and the only warranty that you will have valid will be the warranty on the heat exchanger(20 Y) and not any other parts of the furnace. The other contractor changed the part on a fully chargeable basis( as you said and that indicates that you have no warranty on those parts). If you would change the collector box only we would charge you the same amount as the other contractor. If you would change both the collector and the inducer motor then the repair would cost you between 900-1000$ and that is exactly what we had told you. If you have changed your mind about purchasing the furnace you should off be paying the initial service diagnostics of 89$ and requesting your deposit back. Instead, you went to the bank and canceled your cheque. The summary is, that you did not pay our firm for the service fee on dispatching a technician for your furnace and caused our firm in addition a loss of charges for the returned cheque. I hope that now you understand what happened . Thanks Fair Service Team