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Find a Location

Climb-Ax Tree & Crane Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforClimb-Ax Tree & Crane Service

    Tree Service
    Multi Location Business
    BBB accredited business

    Current Alerts For This Business

    Alert:

    Consumer Alert Please read entirely: An individual, claiming to be a representative of ClimbAx and a BBB Accredited Business (AB)  is going door to door in various neighborhoods to sign up unsuspecting consumers for tree work which has been reported to be substandard and unfinished. The imposter will also take partial payment prior to starting the work, a practice which the actual ClimbAx does not follow. The person carrying out this deception  uses look alike contracts that have the ClimbAx business name and the BBB seal. The subject carrying out this deception has been identified by the owners of ClimbAx as JOE EDWARD WILSON. ClimbAx IS NOT associated with this individual or responsible or accountable in any way for his actions. If you believe you have been victim of an imposter misrepresenting his affiliation with a company please file a complaint with the BBB at www.bbb.org

                                             

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/19/2014

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Climb-Ax Tree & Crane Service has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      4512 Illinois Avenue, Louisville, KY 40213
      BBB File Opened:
      10/6/2004
      Years in Business:
      20
      Business Started:
      9/1/2003
      Accredited Since:
      3/19/2014
      Type of Entity:
      Partnership
      Alternate Business Name
      • Climb-AX, LLP
      Business Management
      • Mr. Craig Carrier, Partner
      Contact Information

      Principal

      • Mr. Craig Carrier, Partner

      Customer Contact

      • Mr. Craig Carrier, Partner
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to hire a reputable arborist or tree service company

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/02/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      In March of this year a storm blew down 3 trees in my yard, one of the trees hit my house. I called ClimbAx and they agreed to remove the 3 trees. They used a crane to remove the one tree from the house. They removed another from the yard. Their equipment got stuck in my yard and it took several hours for them, using their other equipment that they brought in from another job, to dislodge the stuck truck/chipper. They told me they would return another day to take care of the last tree. I received a bill for $16,268.88 for all of the work in full which I paid on May 13, 2023. Now they will not return my calls ###-###-####, ###-###-#### and ###-###-####, emails or texts when I try to schedule removal of the last tree. I did manage to talk to ***** on 8/11 with a promise to be there by 8/18 to finish the job and to John on 9/15 with a promise to look into it and get back to me. Otherwise my messages are ignored. I am left with unfinished work which I will have to hire someone else to fix and a torn up yard.
      Read More

      Customer Reviews

      0 Customer Reviews

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      Local BBB

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