Business ProfileforLee Myles AutoCare + Transmissions

On 07/06/2023, I took my car to Lee Myles and asked for the price of replacing the brakes on all four wheels and fixing the grinding noise from the front right wheel. They quoted me $355 for the brake replacement and noise repair and scheduled the work for 07/11/2023. On 07/11/2023, I dropped off my car at Lee Myles. I saw the four wheels uninstalled. After I paid, I got my car. When I drove to the road, I immediately noticed the car went wrong: it shook violently like a massage chair, new grinding noises came from the rear wheels, and the car squeezed when turning or reversing. I promptly returned to Lee Myles and told them these issues. The manager acknowledged the issues but said that they were very busy that day and the following days. He asked me to come back on July 25 and promised that they would fix them. On 07/25/2023, as per the scheduled appointment, I returned to Lee Myles but was informed that they were still too busy. They rescheduled me for 07/27/2023. On 07/27/2023, I returned to Lee Myles once again. To my dismay, they denied any responsibility, claiming all the issues were new. The mechanic said they didn’t touch the rear wheels or change the rear wheel brakes. The mechanic stuttered in his response when I questioned him why they had removed the rear wheels if they hadn’t worked on the rear brakes, not to mention that the rear brakes were worn out and I had particularly asked them to change them. Unable to provide a credible explanation, the manager rudely yelled at me to get out of his property. I called the police. I was told that the merchant was bad business practices but the police lacked jurisdiction in civilian cases. On 08/02/2023, I took my car to another mechanic. They discovered that the front brakes and hub were poorly installed that caused squeeze sounds. They also found the rear wheel was bended, causing the shaking and new grinding noises. To rectify these issues caused by Lee Myles, I incurred a total repair cost of $1099.19.