Business ProfileforAloha Pools & Spas of Paducah

Aloha came and fixed a leak in my liner over the summer in which they had come a couple times before and did nothing...it was either too cold or they could not find anything and even one of the guys "stripped down to his underwear" "we have pictures" because this was ridiculous and so uncalled for, he did this in front of my mother as well as neighbors. We continued to tell them that we felt as though the leak was coming from around the step area, because when they had opened the pool the time before the guys just "threw the ladder over the side" instead of slowly putting it in like it was supposed to be done. I called numerous times about the problem I was having with my water leaking out "ALOT" I could not even begin to know how much money we spent on water having to continually add water because of this; however it still it continued to be an issue. Their customer service is terrible and I would not recommend anyone buying anything from them. Finally a couple guys came out and patched a leak which they found over by the steps, which was something that they had caused of course when opening the pool before as I had stated! There is bubbles and wrinkles in my liner something terrible due to this problem, I asked the guy if that would straighten out or if there was something else that they needed to do to fix that problem, he proceeded to tell me that it would straighten out on its own....well of course that did not happen, my liner still has bubbles and wrinkles in it something awful and trust me, my pool is not very old at all and is well maintained and taken care of on my part not to mention the liner is still under warranty and there is not reason why my pool should look like it does if they would just have done their job from the start. Now they are even trying to charge me $250.00 for patching what they caused as well as the mess that they have made of my pool. With the price I paid for my pool, I have had more trouble with Aloha than I should have.