Business ProfileforLouisville Infiniti

In mid October I was looking for a white 2022 qx60 Infiniti autograph model. I found the above car at Infiniti of Louisville. I contacted one of the sales managers, Daniel E. He assure me that the car was coming in & if I would put a deposit of $ 1000.00 the car would be held for me. The next day I sent a deposit to his attention. I was told the car should be in November or early December. Between mid October & 21 December I contacted the dealership on several occasions & did not receive any reliable information. On December 21 I was in the dealership & was assured the car would arrive on 27th December. Daniel & I communicated by text about the price. The price was over $ 8500.00 more than the invoice I saw earlier. I was not pleased with the price, but at no time did I decline the car. On approximately January 5th I finally got to talk to Matthew Murphy, another sales manager, he pleaded dumb that he didn’t know anything about the car( he did know & just lied to me)but would call me back the next morning. At this time January 11 I have not heard from him. Since the dealership has caller ID they only talk to the people they want to. In the mean time I have received my deposit back saying the deal fell through. The car came in & was sold to someone else at a higher price. I repeat I did not decline the car & was not notified that it was in. I will give the dealership a rating of 1 star only because there is nothing lower. I would not recommend this dealership for anything.

Hello Bruce, this is David with Louisville Infiniti. I appreciated that you took the time to share your thoughts with me about your recent experience. I understand your frustration as the lack of availability to meet the demand has driven the price up on most goods and services today. I apologize that we were confused after your last phone call and felt you were not wanting to buy at this time. That is why we returned your deposit. If not, we would have loved to have earned your business on the one you wanted. Please feel free to call me directly at 502-499-5071 if you have any further concerns or would like to speak directly.