Business ProfileforAudi Louisville

This is a text I sent to the service manager. I do feel that we are due something for this huge inconvenience. You all have had our car since roughly 12/27 and it is now 2/16. Yes we have had your loaner, but our car was wrecked while in your possession, being driven on a day when it just snowed. The whole instance from the beginning was shady, meaning when I got a call from ****** he left a VM about our car being wrecked that I later heard. I called him and he said that it was a little dent in the door and busted tail light. I was thinking ok. I told him to send me pictures. That's when he said well, the door will probably have to be replaced. I told him I wanted pictures. I reached out to him 4 times to find out where the pictures were and our car. I asked for a manager and you called me back. We still never got the full story as to what happened to the car. It seems like it spun out for there to be damage on both side of the car. You did end up sending pictures. But this whole process could have and should have been handled differently. Starting with a manager calling the client not a service writer and leaving a VM with this info. I know you say that our cars trade in value hasn't changed, but realistically it has. It has been wrecked now and we if asked have to tell the truth about that. We feel that you all fixed the car. That is great and to be expected. But I feel that due to the extreme inconvenience of not having our car. ****** car that we're paying for is not fair. I wanted to try and work this out with you first. I have reached out to an attorney for a consultation. I am just trying to be transparent. When I put our car in at ****** and it's it without a wreck it is 2400.00 different in trade-in value. I called another dealership and asked for them to give me a quote. And it ranged from 2400.00-4000.00 with them not seeing it. They said they would need to look it over and drive it to give a final quote. I want you all to do something to make