Business ProfileforBachman Auto Group, Inc.

When I was having trouble with my window on the back side of my car ( Rearview sides),the motor was not allowing the window to go, I was advised to contact ****** ********* ( Service Advisor Bachman Chervolet). I made an appointment, Today ( September, 5TH 2023 @8:30am). In my understanding, when I had signed the contract, I had the " Wynn's Premier" Warranty. However I received a call from ****** ********* stating that my warranty is not able to cover the diagnosis cost and service charge of fixing my window. I believe that cost came up to $492.00. I told him that since my warranty is not able to cover the cost, I will make another appointment or give him a call back once I have all the funds together. He states, no problem, I will have the techanins to bring your car and you can wait in the guest waiting room. As I was walking to wait in the waiting room, waiting to get my car. *** ******** saw my calls and told me that, if they are done with my car we need to do an inspection at the DMV and you can follow someone from the office there. I then told him that the warranty is not able to cover the cost, so I have to come back. He states that you do have a warranty, in the midst of all that ****** came to ask me to get my car keys from the cashier and then the cashier states I have to pay close to $89-90. I was confused because they didn't fix anything and I am trying to figure out a way to fund the service to get the window call. She said " well you have to pay". I told her I have to call my bank, as I walked back out of the door. *** told me that you need to come to my office and sit, you do not need to pay for anything and we will have everything taken care of and you have a warranty. At this point, I am frustrated and so confused. I want my car back. He told me someone just took my car to the DMV to get it inspected ( that was not my plan when I was in the office, my intent that day was to get my window fixed) . Respectfully ask him, How long will it take? ( at this point they took my car, they never notified prior to me coming to the service center that they will be taking my car to the DMV). He states, it will take 30 minitues. At this point he is rambling on, how I have the ***e exact warranty that's on my contract and quotes states right in front of my face " that all you have to do is read, it's not that hard ''. I responded to him with a respectful tone, that I went to private liberal art institutions, so I know how to read and I am not stuipd. He then responded well, when your car comes back, - we will see how creditable your degree is. He states you need to go back and sit in the waiting room- they should have your car back within 30 minutes. This extremely horrible, I was told I will take my own car to the DMV- why is it a stranger taking own car? and *** ******** spoke to me as if I am not competent enough to not know the difference of whether i have warranty or not. I obviously that's why I scheduled an appointment with ****** because I know I have a warranty, although I may not be entirely sure what exactly the warranty may cover but I took ******** word for it, when he said the warranty is unable to cover the window problem. So he is an incompetent individual, I did everything I was supposed to do as the owner of my own vehicle and no provided me with any documentation of regarding needing my inspect for DMV ( This is absolutely absurd), who takes someone car without their permission and then *** ******** and ******* ****** lied to my face and they were not sympathy at all to this whole situation. As ******* ****** ( Which is the individual that I signed my contract with when I purchased my car)goes back and forth with the cashier, according to the cashier, she wanted me to pay but they didn't do anything with the car. I guess based on observation that *** ****** is trying to work with them, telling them I have a warranty. And then ******* ****** comes back to me stating that I need to put $50.00 down for today and even though I have advised her again and again. I need to reschedule because it has gone to the point where I need to go and I need to go somewhere to do some work. She then states well, would rather pay $89-90- because what they are going to have you pay. I eventually gave in, said sure- even though I will give $50.00 away for free. Respectfully, I wish I can detailed every word she told me but she was speaking bunch of rubbish, at one point she will say " Yeah, its for half the deductible'', I am confused at this point, your service people say that warranty is not able to cover the cost and now I have been basically called stuipd by the salesperson, who sold me the car telling that '' you can't read?"and then you want me to put down a deductible amount. Even though they did not fix anything and time again I told her, I need to reschedule. I asked her where my car was, she told me they would not be back until half an hour, I told her I was told 30 minutes, she then turned her body towards ***. I could not hear what *** was saying because he is doing that on purpose and whispering to ******** And then ******* walks away as she was telling. They will be half an hour. I got up wanting to leave, and I told the front receptionist **** * who is the absolute sweetest human being ever), she was able to get ******* ****** for me again, and I told her ******* ******, I have to leave- and she then states " Well don't you want your car?" it was her attitude and the tone- only if someone was present when states that will only understand- how frustrating that is. It was absolutely absurd, I just couldn't believe it. I couldn't understand why I am treated this way, when I didn't do anything to them but ask questions. I advised her that *** told me in 30 minutes they will have my car, it's literally been a couple of hours. ******* states " Well I do not keep with time and I do not know when he will come back". At this point I am in tears because no one is giving me car communication when my car will be back and they told me with my permission. I also advised ******* ****** that *** ******** made an inappropriate comment at me, Per ******* ****** shrugged her shoulder and stated " Well you are going to have to hit up ***, if you have a problem" I was shocked and she said right next to ***** the Front Desk person. *** ****** turned away and went back to her office. At this point I told ***** to get me the manager and she was comforting me through the whole process and she even agrees that this is not the way I should be treated. I will never bring my family members to this place or even recommend this place, they are horrible and they treat you as if you are not even a human. Shouldn't I have the choice to say yes whether or not you can take my car to the DMV. After speaking with the manager, who was very respectful of the situation and then ******* comes back and appears to be frustrated and gives me the ***e whole pack of paper that she gave me like 2 hours ago. Like Why 4 packs papers of my warranty being handed to me. I respectfully asked her, are they done inspecting my car from the DMV and she shrugged her shoulder again and she said well in my understanding, yeah. ******* ******, this is the first time I have encountered rude and absurd behavior from her and her behavior is not what bothers me at all ( because I have dealt with worse). ****** did the best he could to communicate with me, which was awesome and this complaint is not from the car window situation and it happens to gradually get worse when *** misleads information on purpose and without any care and was not bold enough to handle and deal with this situation that he states. He instead wants to sit in that ***e chair and directs people out loud from the desk , like there are animals or little children. Its not hard to get up and be bold enough to handle the situation that you cause. Mistake happens, or perhaps it wasn't a mistake at all, he carely did not care. I had warranty, I did everything I was supposed to do and yet I was told I can not read. As noted to the Manager, this is not the first time I had dealt with a horrible situation with ***. He is so rude and makes mean comments, but I ignored because I knew that I needed a car and I did my best to tune out of his comments. As listed these are comments and situations that *** did to me. I called him, regarding a bit of a situation that I was dealing with changing the payments dates on my car payments for future payments and credit acceptance wouldn't allow it, I was seeking his help. and he told me " The unfortunate situation is that you didn't read the contract". Because he was so rude, I had to seek help elsewhere and which I was able to resolve. By the way, he uses the word " unfortunate", it's his favorite word. At times I can not even discern what situation is unfortunate, because he uses the word many times. There have been multiple occasions where I make fun of my accent ( my ethnic background) . In the process of signing paperworks, he was not happy with my signatures, I told him this is the way I have always signed. He said well not in America. I was confused by that comment, but then it clicks because clearly he thinks I come from a different country. Yet again, I have to say that I am not dumb and I was born and raised in America. I am not sure if this is on purpose, but he will literally keep you in his office for hours, like literally long prolonged hours. He randomly is talking about some other sorts of stuff that's not even concerning the car. He will talk about Africans this and Africa that. I simply want my car, that's all.