7 Customer Reviews
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Review from Jim C
1 star05/03/2024
Hired these guys to do 2 new construction jobs for me when my regular guy was too busy. Between the 2 jobs they cost me 3 months of time with delays and screwups. Had to make 3 additional trips per house to pass inspection on rough-in alone. After the finish was done, discovered on house they forgot the condensate line. On the other they forgot to cut holes in ductwork in the finished basement, costing more money in repairs and delays. We had more screwups and come backs with their 2 jobs than we had in the previous 25 houses combined with our old (current) hvac company. A year and a half later I’m still dealing with their sub standard work, only now they say it’s out of warranty so I’m on my own. This is the worst sub contractor I have ever hired for anything. Ever
One Choice Mechanical, LLC Response
05/06/2024
Mr. C*****, we are very sorry for the poor experience you had. These issues are uncommon for our company and we are eager to come to a resolution. We reached out and left a message attempting to schedule a time for our Installation Manager to diagnose the recent issue and have not heard back. Please call our customer service line at (502) 205-1202 so we can discuss possible solutions, thank you.Review from David M
5 stars04/02/2024
Lucas always does an amazing job. He took care of my AC 12 years ago and he remembered me when i called again 12 years later. Came to the house and fixed everything that was broken very quickly and cost effectively. Lucas and his team are great guys and do an amazing job every time you call them.One Choice Mechanical, LLC Response
04/04/2024
We treat our customers like family, it's hard to forget family! Thank you so much for being such a loyal customer and sharing your experience for others. See you next time!Review from Dianne P
5 stars03/15/2024
Tommy was fast and efficient, diagnosed an issue and quickly resolved it. He left work areas clean! Very pleased!One Choice Mechanical, LLC Response
03/21/2024
We take the headache out of home services. Thank you for choosing OCM and sharing your experience, see you next time!Review from Susan T
5 stars03/08/2024
Alex, Santiago, Bryce and Brent were professional, polite, knowledgeable and courteous. They cleaned our ducts and installed our new Trane system. We would recommend their superior service anytime.One Choice Mechanical, LLC Response
03/21/2024
Home services don't have to leave you with a headache when you choose OCM. Thank you for sharing your experience, see you next time!Review from Larry H
5 stars04/06/2023
William did an excellent job installing our new air conditioner. He is an experienced technician and that is very important to us. The price of the Trane was reasonable and we will recommend One Choice Mechanical to others.One Choice Mechanical, LLC Response
04/13/2023
We can't wait for you to see how well your new system operates in the heat this summer. Thank you for sharing your experience with OCM, see you next time!Review from Shane C
5 stars02/04/2023
One choice is always great and professional. They have helped us numerous times on emergency calls. I recommend them highly.One Choice Mechanical, LLC Response
02/10/2023
We hate when our customers have emergency calls but we love being able to save the day. Thanks for sharing your experience with OCM, see you next time!Review from A. F.
1 star04/27/2022
OCM has been a nightmare to work with. Lucas, the owner, hasn’t even tried to make things right. They installed 2 new units in two separate houses and neither work. I’ve had to hire another company to come out and fix their mistakes. Recently, it was discovered that OCM didn’t even add Freon to one of the systems. So now I have a drywall mess to repair. To be in business for over 10 years, it sure doesn’t seem like they know what they’re doing.One Choice Mechanical, LLC Response
05/26/2022
Ms ********* as we have reiterated in the responses to the other reviews left across various sites regarding the same installation: According to the initial proposal, we were waiting for you to have the gas line ran to the attic so we could attach it to the unit. The last line of the proposal you signed before the work began reads "Gas lines and electrical circuits to the vicinity of the new HVAC equipment locations by others." Since the unit was not working without gas, as you told us you cut the gas line to the attic, you informed us you were no longer doing business with us and we were unable to return and finish the installation of that system. Now, you are trying to run the A/C on a system that has not been started up properly or was finished by a different company and are experiencing the issues you mentioned above. Please give our Customer Service department a call at (502) 205-1202 and we would be happy to get your home comfort system operating correctly!Customer Response
05/26/2022
The gas line was there for 6 months. And the only reason the old line was removed was because you confirmed that installation was complete and system was working properly. Why would I cut a needed gas line? Exactly. Because I was told that the install was completed. On the 3 other properties you installed a new system, everything went fine and those systems are working. But for some reason this install took 8 months and your installers still couldn't get it to turn on properly. Now, after spending even more money to have your mistakes fixed, it's working. Issues including no freon, which messed a lot of drywall up that I had to replace and then have repainted, a burned hole in the condensate line (which messed even more drywall up), AND the gas rail was tightened so much that it bent. All of these issues are installer mistakes and would have been covered under warranty but when an install takes up to a year, a person gets fed up. Don't even get me started on holding costs, etc. I will never work with OCM ever again and it's not the poor job performed, it's because ***** ****** (owner) was more concerned with being right than making it right.
Customer Review Rating
3.86/5stars
Average of 7 Customer Reviews
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