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Find a Location

Ford's Furniture Company has 1 locations, listed below.

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    Business ProfileforFord's Furniture Company

    Furniture Stores
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/6/1994

    Years in Business: 88

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Business Details

    Location of This Business
    1701 Scottsville Road, Bowling Green, KY 42104
    BBB File Opened:
    7/27/1994
    Years in Business:
    88
    Business Started:
    1/1/1936
    Business Incorporated:
    1/1/1936
    Accredited Since:
    9/6/1994
    Type of Entity:
    Corporation
    Alternate Business Name
    • Miracle Mattress
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    1:00 PM - 5:00 PM
    Business Management
    • Mr. Andy Ford, President
    • Mr. Harry Ford, Vice President
    • Mr. Alvin Ford, Vice President
    • Ms. Rachel Phelps, Office Manager
    Contact Information

    Principal

    • Mr. Andy Ford, President
    • Mr. Alvin Ford, Vice President

    Customer Contact

    • Mr. Alvin Ford, Vice President
    Additional Contact Information

    Fax Numbers

    • (270) 842-0208
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/24/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    We shopped and bought the furniture on 6/29/23, but receive the furniture on 07/06/2023. We paid cash for the furniture. By the end of Oct 2023 we could see unusual wear on the couch. The corner of the bottom cushion is very deflated and the same with the back, It makes the person sit twistred My mother passed away in Oct, so we were in Texas until the beginning of November 2023. Then again went to Texas 2 weeks of of November 2023. On December 4/23, I contacted **** ********* via Phone, but informed me I had to contact the factory, which I did and sent pictures of the couch. But was given the wrong info. by the Lady at Ford Furniture.This was a complaint for Them to handle, not the factory. So on 12/06 I contacted **** ********* again, and they said they would send someone out, which they did . The man came, "looked" at the couch, then a quick flip to look under. He told me "looks like someone favors this spot" I told him that was not normal for a couch that had actually been used just a little over 4 months. He told me then, he was the DELIVERY man, I asked him then what qualifies him, and he said well, I see a lot of furniture. After not hearing from them , I again called on 12\28\23, and a man told me they see it as normal wear and tear. I told him that was NOT acceptable. I did tell him, I would seek further action, and he hung up on me. My husband called him back, and he said it threatened legal action so they wouldn't talk to me. And hung up on him. I would like to add that they kept referring to the pictures HE took, he didn't take any pictures, they were looking at the pictures I sent the factory. .
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Teresa A.

    1 star

    09/23/2023

    They told all purchases were final because the with our name was marked that way would not give us a reason. No credit problems what so ever. Not a sale item, cannot figure out why my husband and I were treated differently.

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