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Find a Location

Overley Automotive has 1 locations, listed below.

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    Business ProfileforOverley Automotive

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/30/1992

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Overley Automotive is a comprehensive automotive repair shop, body shop and tire center.

    Products & Services

    Automotive Repair Shop, Automotive Body Shop, Comprehensive auto diagnostic, repair, body and tire center

    Business Details

    Location of This Business
    3800 Fern Valley Rd, Louisville, KY 40219-1921
    BBB File Opened:
    1/4/1992
    Years in Business:
    33
    Business Started:
    12/14/1990
    Business Started Locally:
    12/14/1990
    Business Incorporated:
    12/12/2005
    Accredited Since:
    1/30/1992
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 258818056 for this business, issued by Kentucky Motor Vehicle Commission

    These agencies may include:

    Kentucky Motor Vehicle Commission

    105 Sea Hero Road, Suite 1

    Frankfort KY 40601

    (502) 573-1000

    Fax: (502) 5731003

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • JOHN OVERLEY AUTOMOTIVE, LLC
    Business Management
    • Ms. Linda C. Overley, Secretary
    • Mr. John W. Overley, Owner/Member
    • Mr. Nick Overley, Office Manager
    Contact Information

    Principal

    • Mr. John W. Overley, Owner/Member

    Customer Contact

    • Mr. John W. Overley, Owner/Member
    • Mr. Nick Overley, Office Manager

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/23/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    During the week of July 11 I took my 2012 Volkswagen Tiquan to John Overly Automotive to have a engine coolant leak and bad engine speed sensor repair. On July 20, 2021 I paid $1330.97 and pick my vehicle. They replaced my auxillary water pump for the leak and was told that the mechanic check both the main water pump and auxillary pump and only the auxillary was leaking. They flush the coolant system and and performed a pressure test for leaks. Two weeks later my engine coolant light reappeared for the same issue for leaking coolant on my vehicle. I called Mr. John Overly and explain to him that I was having the same issue after the repairs for a leaking engine coolant. On August 18 I dropped off my vehicle to ******* ********** and on August 20 I was told by Mr. **** ******* that now my main water pump is leaking and they want to charge $600 to $1273 to fix it. I explain to him that they mis-diagnosis my initial leak or replace the incorrect part. Invoice ***** and *****
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Phillip B

    1 star

    05/27/2022

    I will give 0 stars if possible. I had a timing and cam phaser service bulletin (Ford F150) performed here in Oct '21 . Afterwards , my engine smoked and dripped oil. I gave it several days to clear up thinking it was residual from the work performed . The problem just got worse. I made an appointment to have the vehicle looked at with the shop. John claimed the problems were from a leaking oil dipstick tube and rudely told me that I need to take better care of my vehicle. This is a work truck that I rely on for everyday earning- I drive it pretty gently. The smoking and oil dripping keep getting worse. I now have random warning lights and check engine lights coming on. Sometimes the truck shakes and idles very rough. A month or so goes by and the truck completely fails. I have it towed to a dealer and they tell me that the engine reassembly was done incorrectly and that I need a new engine. The timing chain was incorrectly aligned and is broken in the engine. There is oil all over the place and at least two of the phasers that were supposed to have been repaired aren't even operating. I spent over $6300 with Overley and another $15000 at the dealership to fix what they did. Not to mention lost work time and inconvenience. I gave John the opportunity to fix his mistake with the work and also to compensate me for the damage they did to my vehicle and its resale value. He stated that he isn't going to do anything.

    Local BBB

    BBB serving Greater Kentucky and South Central Indiana

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