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Find a Location

Meineke Car Care Center (Preston) has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMeineke Car Care Center (Preston)

    Auto Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/19/1990

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Meineke Car Care Center (Preston Hwy., Louisville, KY.) is a comprehensive auto repair shop and tire retailer. 

    Products & Services

    Oil Change, Exhaust & Mufflers, Brakes, Tires & Wheels, A/C, Steering & Suspension, Batteries, CV Joints & Driveshafts

    Business Details

    This is a multi-location business.

    Find a Location

    Meineke Car Care Center (Preston) has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      7103 Preston Hwy, Louisville, KY 40219-2721
      BBB File Opened:
      9/4/2008
      Years in Business:
      26
      Business Started:
      7/8/1997
      Business Started Locally:
      7/8/1997
      Business Incorporated:
      7/8/1997
      Accredited Since:
      10/19/1990
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      7:30 AM - 6:00 PM
      T:
      7:30 AM - 6:00 PM
      W:
      7:30 AM - 6:00 PM
      Th:
      7:30 AM - 6:00 PM
      F:
      7:30 AM - 6:00 PM
      Sa:
      7:30 AM - 5:00 PM
      Su:
      Closed
      Business Management
      • Mr. Kevin Watkins, District Manager
      Contact Information

      Customer Contact

      • Mr. Kevin Watkins, District Manager

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/04/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      At the beginning of November I took my car to this company for a check engine light. I paid $1997 for it to be fixed. The light came back on. I got the code read at ******** and took it to them and told them it was the same issue as before. They took it and told me it was a different code and a different problem. I paid them to fix it and the light came back on the same day I got it back. I just took it back to get it fixed this past Thursday and told them the still problem is going on. Before I took it to them, I even took it to another mechanic and paid 128$ for them to run a diagnostic on the car to see what the problem was and they said it was the same exact thing. They kept it for two days and even drove it around and said that it was fixed. I drove the car for a day and the light is now back on reading the same code. I just want my car fixed and I would like half of the payment reimbursed to me. I would also like my money I paid the other shop for the diagnostic reimbursed to me.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jayla P

      1 star

      07/12/2023

      I’m making a complaint for poor mechanic work and incorrect repairs. I want to be reimbursed for my service or have my car serviced at another store per complimentary. I made an appointment for a diagnostic test on my car's exhaust system at Meineke Car Care on Preston Hwy. ( Appointment documentation available). I waited on the vehicle at the shop until 10 a.m. I was quoted with numerous diagnostics on my car's axles, strut, coolant, oil filtration, along with the exhaust. I did not ask for those services, yet they deemed my car in poor condition and those repairs would be vital to replace. A Meineke credit card was open to cover the cost of such repairs because they totaled $1,700. Since then I have visited this Meineke location four times under the reassurance from the manager that my car will be looked at to understand why my cars “slip”(traction control) light, “battery” light, “brake” lights persistently stays on or flickers when I drive. In addition to these lights displaying, my car will stall or idle while driving. I have been in the position of my car idling during rush hour traffic(3pm-5pm) and on interstate 65 north during morning traffic(7am-8am). My car has never had turn-over,ignition, engine, transmission problems all until I visited this location for a diagnostic on my exhaust leak replacement. The ultimate issue I have is the manager telling me my car is okay, everything fixed for it to stall and not start for me. When I asked for it to be looked at, I was told that it was inspected but only to have to keep taking it back. I am unhappy with my service and regret coming to this shop and having this fix on my car in the first place. I would like a full 100% reimbursement of the price I paid and to close the Meineke credit card I opened up. this will compensate me for the days of work i missed, gas i spent driving my other car to the store and the hours i wasted waiting on triple A to tow my car to the shop twice.

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