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          Town & Country Ford has 1 locations, listed below.

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            Business ProfileTown & Country Ford

            New Car Dealers

            Contact Information

            6015 Preston Highway

            Louisville, KY 40219

            Visit Website
            (502) 964-8131

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 54

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            6015 Preston Highway, Louisville, KY 40219
            BBB File Opened:
            11/1/1977
            Years in Business:
            54
            Business Started:
            1/1/1970
            Business Incorporated:
            1/1/1935
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. William E. Hays, President
            • Mr. Chuck Cain, General Manager
            • Mr. Derrick Spratt, Customer Relations Manager
            Contact Information

            Principal

            • Mr. William E. Hays, President
            • Mr. Chuck Cain, General Manager

            Customer Contact

            • Mr. Chuck Cain, General Manager
            Additional Contact Information

            Fax Numbers

            • (502) 964-0268
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/28/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            In May I purchased a 2019 Dodge Journey Crossroad from Town and Country Ford, A few months later I reached out to my sales rep **** to ask him to find a minivan because this vehicle wasn't roomie enough for my crew. He ignored me for the first call. Second attempt I texted this young man to inquire about assisting me in trading for one of his minivans on the lot. Last message he sent stated he would check with manager (his dad). Never heard anything back from this establishment. Being serious about trading for larger vehicle my son noticed on the bill of sale where my 5000 down was not deducted from the agreed upon sales price of 23,500. Being a 60 year old veteran with limited vision, i feel like i was taken advantage of by around $6000 I would dearly love to have a minivan but this dealership has already showed their true colors once. If I could get my minivan from this dealer at a 6,000 discount after fair market value.
            Read More
            Read 12 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            amber p

            09/20/2023

            This place is awful. I purchased a vehicle under the condition that some cosmetic repairs would be made. They wrote it in my contract and everything. When I was leaving with the car I asked when I could drop it off to make the repairs, and was told to call the service center to schedule separately. I bought the car in August, immediately tried to schedule for the repairs with the service center. Couldn’t get an answer. When I finally got someone from that department to answer they told me they were booked for the year and I needed to call them back in January. Eventually I got a call from the store manager and he asked me to email the contract over with the promise of the repairs, however, they do not typically make repairs after 3 months of purchase. Weird, since the service staff gave me a date of 5 months out when I bought the car. I’m still driving my car around with a key mark from the front of the car to the back. Oh. And I found out later the the bumper wasn’t on right when it blew off of my car on a windy day.
            Read 3 More Customer Reviews

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

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