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Find a Location

Swope Hyundai - Genesis has 1 locations, listed below.

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    Business ProfileforSwope Hyundai - Genesis

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/29/2004

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    New and Pre-Owned Vehicle Dealer in Elizabethtown, KY

    Products & Services

    Crossovers/SUVs, Sedans, Compacts, Hybrids/Electric

    Business Details

    Location of This Business
    1104 N Dixie Ave, Elizabethtown, KY 42701-2534
    BBB File Opened:
    1/27/2017
    Years in Business:
    8
    Business Started:
    9/22/2015
    Business Started Locally:
    1/2/1951
    Business Incorporated:
    9/22/2015
    Accredited Since:
    9/29/2004
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Swope Hyundai
    • Genesis of Elizabethtown
    Hours of Operation

    Primary

    M:
    7:30 AM - 5:30 PM
    T:
    7:30 AM - 5:30 PM
    W:
    7:30 AM - 5:30 PM
    Th:
    7:30 AM - 5:30 PM
    F:
    7:30 AM - 5:30 PM
    Sa:
    7:30 AM - 2:00 PM
    Su:
    Closed
    Business Management
    • Mr. Carl Swope, President/CEO
    • Ms. Susan Gifford, Director of Marketing and Public Relations
    • Ms. Jennifer Scarbrough, Vice President/General Manager
    • Mr. Steve Warren, General Manager
    Contact Information

    Principal

    • Mr. Carl Swope, President/CEO
    • Ms. Jennifer Scarbrough, Vice President/General Manager

    Customer Contact

    • Ms. Susan Gifford, Director of Marketing and Public Relations
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/22/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I towed my car because of car was not turning on( $180). The car sat in their lot for 2-3 days, so I went to the dealership to see if they could give me an answer since they never answer their phones. After waiting all for 5 hrs I was told by the service department that it was the engine that was an issue. They tested the battery and everything is fine. They said they would get in touch with Hyundai Manufacturing to see if they could replace the engine. The very next day they came back and said oh it was the battery that was an issue. So they went ahead and replaced the battery. I went to pick up the car and the battery light was still on dashboard. I asked is issue fixed cause I had to leave the fort Knox to a new duty station and I could not afford issues in the middle of the road. They assured me that, everything is good I just need to keep driving and that light will go away once the battery and alternator getts enough charge.I drove 20 miles and the car broke down right completely right before I entered the base. I had to tow the car back again to the dealership. The next day I left for my new duty station to Florida. After a couple of days, they told me it is not the battery that was bad it might have been the battery sensor. But still not sure if that is the issue, which will cost me another $646. If that does not fix it, they will replace the alternator which I might have to pay money for again. They keep running me down this rabbit hole. I am already at my new duty station with no car for almost two weeks and had to get help from co-workers to go back and forth from work. I am a junior enlisted soldier with limited money and have a family to take care of. This dealership is bleeding me dry because of their greed and incompetence. Please help me.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John D

    1 star

    12/13/2023

    I Regret Buying my 2022 Hyundai Accent. Willie and Mels Put a Remote Starter on my Car, It was Working fine Both Remotes Working Until 1 Mont ago. I took it to Swope Hyundai to have fixed. I was Charge a Diagnostic fee of 80 Dollars. I would Have been Charged 600 Dollars or more for them to Unhook the Remote Starter. I took it back to Willie and Mels. Willie and Mels said it was the Solenoid Senser that had Malfunctioned. I called Swope Hyundai back Several times. I was Promised Resolution to my Issue with their Product. They have not Returned any of my Calls. I will not Recommend Hyundai cars to anyone at all. This has been nothing but a nightmare. to me. I am stuck like Chuck with a car that is not working fully. my next car will be a Honda with a remote Starter Already Installed by the Factory,

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