Customer ReviewsforNeil Huffman Subaru, Mazda, VW, Collision Center

Huffman Subaru was the worst automobile purchase in our life. My wife chooses the vehicles we purchase because she has more interest in the options than I do. She had decided on a Subaru Outback and went to Huffman Subaru to order a vehicle. She made the order, left a deposit and was given a delivery date. Upon that delivery date, we did not hear from Huffman Subaru, so the next day she called and was told 'your car didn't come in, it should be here next week'. So the next week my wife called and was told 'our' car had been delivered. My wife scheduled a time to finish the paperwork and pick up the new car. When we got to Huffman Subaru and met with the salesperson she told us there was good news and bad news. The good news was that they, Huffman, had found a car 'like' the one we ordered, the bad news was the car we ordered had come in the previous week but another sales person had sold it. To make a long story short, Huffman lies to their customers and participates in the 'bait and switch' plan. We should have stuck to our guns and had our deposit returned and left but we decided to look at the 'switch' car and rather than go through the whole process again, accepted an offer for the FREE extended warranty for our troubles. Turns out by looking at paperwork we have that we likely paid for the FREE extended warranty and received a 'lemon' as well. Unknown to us Subaru had recently lost a class action lawsuit for their vehicles 'burning oil' due to substandard manufacture. This was never mentioned to us but we found out on a return trip from Texas as the Outback we were 'switched' for burned almost 2 quarts on that trip. To clarify, we purchased the vehicle in 2017 and the oil burning occurred in January of 2023 when the vehicle had approximately 74,500 miles. We haven't made a complaint till this time due to the extended warranty and the fear that Subaru dealers would continue their less than acceptable ways should we need repairs. Avoid Huffman Subaru.

Thank you for your comment. I have reached out to you via phone and email regarding your issue. I see that your Outback was purchased on Feb 9, 2017. Although I wasn’t here at that time, I deeply regret the frustrations you had with the purchasing process and I can assure you that we now have processes in place now so things like that do not happen anymore. I checked our records and you received (at no additional charge) a Subaru Extended Service policy for 7 years/100k miles. It also appears that that we have not seen this car for repairs or maintenance since 2018. Your extended service policy was valid until 2/9/2024 and likely would have covered the repair with very little to no money out of your pocket. I regret that we were not given the opportunity to assist you. Please let me know if there is anything I can do to assist you at this time. Sincerely, David Nelson General Manager

Horrible Customer Service and Dishonest. This dealership has had my vehicle since mid September performing several diagnostics / repairs before finally getting an engine approved through a 3rd party warranty company. I understand that the process of working with a 3rd party company can cause some down time. However, my vehicle has sat there weeks at a time with no work being done despite being told otherwise. Every deadline or promised timeline was a failure. Updates are non existent. Most recently I was told on 11/15/2022 that the engine arrived, that they was installing the engine on 11/16/2022 and that it would be ready on 11/23/2022. I stopped by after work on 11/21/2022 to see if it was possible to be completed on 11/22/2022. I was told that most likely not only to look for the vehicle to see that it was still in the spot that it had been for months. The work had not been started in spite of being promised that there would not be any delays in installing it. I am quite certain that yet another deadline will be missed. They were told that this car was for my daughter who is in her senior year of high school, plays sports and works. They have ZERO consideration for customers and have not a clue what customer service means. Customers deserve better than to be lied to directly to their face. I also ordered a key which I’m also 99% sure that it hasn’t been ordered despite inquiring about it at least 4 times.

Thank you for your comment. I regret that you were less than satisfied with your recent experience at Neil Huffman VW/Mazda/Subaru. The necessity of seeking vehicle repairs can be a distressing experience and I am pleased that we were able to assist you in seeking coverage for those repairs as well as with your deductible. I hope that the repaired vehicle is meeting your daughter's needs.

My ** jetta was bought there when my clutch went out. I tried to fix it my self and bought a new clutch slave and master cylinder and couldn't get the fluid to take. after almost 2 month of them having my car it started with a new clutch slave is needed and then after a month oh you need a new master cylinder in it. The master cylinder was only a 1 day old and i told them i couldn't get the fluid to take because i didnt have there right exchanger to push the fluid threw the system. it was 1100 then it went to 1900. i told them the master cylinder was new from a****** **** and then they came back and said well it wasn't a authentic ** part and that is what it needed; now it has been sitting in there lot for over a week the fluid line kept popping off and they took a clamp and put on there after the machinic pulled the part apart then rigged it up. i said no after a 1900 dollar fix your going to fix it right. well its not right as i looked at it under the hood im missing a bolt out of the finder and missing my battery cover i have video of the missing parts. now with me writing a bad review they are not touching or wanting to fix my car.

I am sorry to hear that your experience with our service department did not meet your expectations. Unfortunately, due to supply chain issues, the receipt of parts is taking longer than ever before. We appreciate your patience and I am happy that the repairs to your vehicle have now been completed. Thank you for allowing us to be of service to you.

first of all it wasnt a supply chain issue it was told to me that one you didnt have enough mechanic's and then it was you was to busy then it was we are trying to get to it then it was well it looks like it was your master cylinder then it was was we didnt know if you wanted us to fix it. i took it back because it was suppose to have new part i bought and well oh the new parts are different then the original that is why a clamp had to be put on. now i bought a new part from advance auto and you told me it had to be vw part now the part is different then the original vw part should of been the same as the original that was on it. you all just kept it for 2 months. your service guy i have on video being arrogant and talking down to me. i fill you ripped me off half assed the work i paid for and well i wont be back and ill pass it on not to go there. you just want to blow smoke up my butt just to get things to look good your way. im going to make sure the people looking for a car not to go to neil huffman