Customer ReviewsforAbsolute Services

In June we went through Lowe’s to find someone who could look at our HVAC system as it was not working. Lowe’s suggested Absolute Services. The tech who came out was nice and cordial. He went ahead and installed a capacitor that was bad. He then kindly went through his suggestions and then he got his supervisor on the phone to do the big sales pitch on what we needed. Essentially a whole new system and he told us all the varying prices. They were super pushy in getting the “best” new system which one was 15k and that wasn’t even the top tier one. However, being young homeowners we thought I mean I guess w3 need to get it done. Fortunately, after confiding in a family member I pulled out of the contract. This company tries to upsell you on a product that your house can’t even handle. The tech was fine, but the supervisor who just via phone was pushy and felt like they prey on the naive. Again the tech was wonderful, it was the projector manager, Drew, who did the sales pitch all over the phone. My realtor suggested that I make a review, so other people are aware.

Thank you for taking the time to share your experience with Absolute Services. We appreciate your feedback and are glad to hear that you found our technician courteous and professional. We are, however, concerned to hear about your experience with the sales process. Our goal is to provide transparent and honest service, and we strive to ensure our recommendations are in the best interest of our customers. It is never our intention to pressure or upsell services. We apologize if our approach seemed pushy or inappropriate. We value your feedback and will review our sales procedures to ensure we are meeting our standards of service. If you have any further concerns or need assistance with your HVAC system, please feel free to contact us directly at 502-833-8444. We are committed to resolving any issues and ensuring customer satisfaction. Thank you again for your feedback and for giving us the opportunity to address your concerns.

Choosing Absolute is BY FAR the worst mistake we’ve made yet as homeowners. We bought 2 new HVAC systems, air and furnace, after aggressive up selling from the salesman. We haven’t had 3 months go by without a problem of some sort. Most of the problems end up taking a week or more to fix. Our current problem, which they’ve “fixed” twice before is now on *DAY 14* of no air, in the middle of a heatwave, and I can’t even get a manager, or anyone, to even call me back about a timeline to fix it. I was literally told “our phones are acting up” after I called and was left on hold until the worker had to ask twice if I was still there. Absolutely everything they’ve ever told me was a complete and utter lie, and I’m not sure how the product, the reliability, and especially the service could be Amy worse than it is. Whatever you do, choose literally anyone else but Absolute Services. They absolutely WILL NOT honor whatever it is they are selling you.

We are genuinely sorry to hear about your recent experience with Absolute Services and we sincerely apologize for the inconvenience this has caused you. Your feedback is extremely valuable to us, and we take it very seriously. Regarding your current issue, we understand the frustration of being without air conditioning during a heatwave. We are currently awaiting a part from the manufacturer, which has unfortunately delayed the repair process. This situation is far from ideal, and we apologize for not effectively communicating this delay to you. We also regret any lapse in our communication and the inconvenience you faced when trying to reach us. This is not the level of service we strive to provide, and we are addressing these concerns internally to prevent such occurrences in the future. Please know that we are doing everything in our power to expedite the delivery of the part and will prioritize your repair as soon as it arrives. We are committed to resolving this issue for you as quickly as possible. Thank you for bringing these issues to our attention. We would like to discuss this matter further and find a way to make it right. Please contact our General Manager at 502-833-8444 so we can assist you directly.

Refund and customer service issue - As past clients across different areas of the business (HVAC, garage, electric, etc.) we called for an AC diagnosis. Quote seemed egregiously high, yet we paid a deposit to hold warranty part and schedule, told we could call to cancel. I called within a day to share I'd received a much lower, trusted quote. A price match was not offered so we cancelled. The charge was not even pending yet. No work was done, nothing was ordered, nothing signed. Within two days, the charge went through on my card. I was told a refund was requested, waited 7-10 days, and no refund. There was minimal care or correspondence, despite asking for email proof or a call back. It's been weeks of time + frustration. No correspondence happened until I mentioned a Credit Card dispute and BBB. I see other similar reviews related to deposits sadly. The issue is now with Credit Card dispute team and Absolute. I am looking forward to a resolution and refund. This was avoidable and unnecessary, all trying to over-charge then not promptly refunding a deposit. We will not ever return as clients and grateful to those helping us to resolve getting done what was promised.

We sincerely apologize for the inconvenience and frustration you experienced with our service. We deeply value our customers and regret that we did not meet your expectations in this instance. We understand how disappointing it can be to feel overcharged and to have issues with receiving a refund. We take full responsibility for the delay and lack of communication on our part. This is not the level of service we strive to provide, and we are taking steps to ensure that similar situations do not occur in the future. We have looked into your case and can confirm that a refund has been processed. We are also reviewing our procedures to prevent such delays and improve our communication with customers. We appreciate your past business across our different service areas and regret that this incident has led to a loss of trust. If there is anything more we can do to rectify the situation, please do not hesitate to contact at 502-833-8444. Thank you for bringing this to our attention and for your patience. We are committed to making things right.

just fine, but not so much the garage door. It was inoperative. Due to rules in our condo, I needed it fixed asap. Absolute services came out to inspect the damage. I was told it was not practical to fix. We picked out a door that was the same, but with a lot more insulation. The cost was $3947.22, they required a non refundable deposit of $1184.16. I needed it fixed right away so I paid the non refundable deposit. After they left, my neighbor came over to see what was going on. He told me I needed a second opinion, because he thought the current door could be fixed. I had B******** ****** **** come out and diagnose the problem. He fixed it right then for $127. It’s been working for about a year. It actually works better by having replaced the roller with the proper size. ISSUE The deposit was based on the need for a new door replacement. When this proved to be false, this agreement was nullified.

We appreciate you bringing this to our attention and thank you understanding that the door you chose to have installed would have been a much more efficient door than your current one. We say that it's not practical to repair due to age of the door/opener, insulation rating, and overall condition of the equipment. We provide the option to replace, but the option to repair will always be available to choose. Garage doors are just like any other piece of mechanical equipment, where the maximum efficiency of that door with the lifetime, decreases over time and will only last around 8-12 years depending on the level of maintenance performed over the years. A lot of other companies will offer just the basic repair option, while we offer the repair with the replacement option, while putting emphasis on what will have the greatest return of investment for the client and then letting them choose what option best fits them. We require a non-refundable deposit on all equipment that isn't stock, in the instance the order is canceled, we are unable to return the product back to the manufacturer. If there is anything we can help clear up, please don't hesitate to give us a call at 502-833-8444.

Absolute Services is absolutely the worst hvac company you could hire in the Elizabethtown area. I hired them to simply come out light the pilot light. They came out spent less than five minutes looking at the unit and then told me that I would have to replace the igniter for over $900.00. Then after doing nothing but telling me that they charged me $57.00. I had an another company come in and look at unit, that company managed to get the pilot light lit without replacing the igniter. The unit has continued to stay lit and has had no problems. When i called the company to complain that their tech had lied and tried to over charge me they refused to do anything about it. When I told them I would leave this review they laughed. I guess they have no problem over charging and lying to elderly, disabled, women. Beware.

Thank you for sharing your feedback. We appreciate your perspective and want to address your concerns. We apologize if our technician's recommendations did not align with your expectations. The $57 fee covers a professional diagnostic, and our technicians make recommendations based on their findings to ensure the safety and efficiency of your HVAC system. We understand your frustration, and we're committed to resolving this matter. We'd like to discuss the specifics of your situation further to ensure a clear understanding. Please reach out to our customer service department at 502-833-8444, so we can work towards a resolution. Your satisfaction is important to us, and we value the opportunity to address any concerns you may have.

This is a complaint directed at Absolute Services managment that made the decision to knowingly send 2 employees to do a very important job of cleaning/sanitizing my vents and installing a UV/Air Scrubber to help me and my family health in my home. I'm a 25yr retired disabled combat veteran/Senior. There were red flags waiving at me from the beginning of this transaction." Getting old soldier", 1. Absolute Services sales person came to my home 3 days prior and gave me a estimate and didn't know how to properly input information on thier pad, had to go thru Absolute Services headquarters for directions. 2. Had me put down 30%. 3. Absolute Services were the highest of three estimates. 4 Absolute Services still use the big and bulky in home room to room bulky machine that have the tendency to break or damage somethings in your home while moving to room to room. 5. Absolute workers was not sure how to operate machinery properly. Imagine the damage they could have cause to my home, and HVAC system. 6.Absolute Services probably would have tried to blame me or say it was not their fault IMJS. 5. ABSOLUTE SERVICES sent two employee that had no experience in HVAC Vent/Sanitizing Services or procedures 6. Spoke person for Absolute Services on the day of service during phone conversation at Absolute Services was not for shure about procedures as well. 7. Absolute Services still wanted to sell and service UV/Scrubber inspite of formention. 8. Absolute Services want 1800+ dollar's without a membership!! Man thats crazy! I immediately told Absolute Service D********* my HVAC installer gave me a 1500.00 estimate Absolute Services bettered by 50.00. I thought was a good deal not forsee the future. 9. Had to go thru bank to get my deposit back. I needed it ASAP to get my vents cleaned else were.Airis affecting my health10. Never heard from Absolute Services to explain,apologies or recei436.00 refund 11. Six (P's) Prior, Preparation, Prevents, Piss, Poor, Performance sir

Mr. T*****,

We appreciate you taking the time to get with us, feedback is super important and we use it to grow as a team. That being said, we are constantly training our team on new technology, processes, procedures, and general operational tasks. As a fellow Veteran, training never ends and we also appreciate your service. We apologize for the experience that you had with us and the failures on our end.

For your deposit, we initiated the refund the moment that you requested but the bank may take up to 5-7 business days for it hit be completed. As of this moment, we are on day 4 of the initial request.

Again, we take full accountability for the service that you received and we have since brought the team in for additional training to avoid these issues in the future. Thank you for bringing this to our attention.

This company is so concerned about making sales, they did not focus on the problem to get the HVAC unit working. I was at their mercy, because it was extremely hot, and I had no choice but to consent to the quoted price of 670. After they got the unit working, I called other companies and found out they charged triple what the price of a capacitor would cost. I am very disappointed with the outrageous cost for this part.

Thank you for addressing us with your concerns. I can assure that our company focuses on the task at hand, while also providing options for any future concerns that we may find. We provided 2 options for replacing the capacitor. The first option was for $669.75 and that was for the upgraded capacitor with a 5-year warranty. The second option was for a standard capacitor with a 30-day warranty for $285. The first option with the better capacitor and warranty was chosen so you didn't have to deal with this again, and we performed the work the same day. If you have any additional concerns or questions, please reach out to us at 502-833-8444.

Very genuine business. Cares about the customer. Fast. Responsive. And excellent care. Professional. Goes above and beyond. Nights, days, weekends, holidays. This company cares. And will take care of you.

We appreciate the solid feedback!!

Awesome work. Great people. Will always contact them if needed!

Love hearing the amazing feedback! We are here if you ever need us. We appreciate you choosing to work with us for your new HVAC system and garage doors.

The crew that installed my HVAC was very professional and personable. The installation went smooth and it looks great and feels great! Highly recommend

Nothing better than a high-efficiency HVAC system and two garage door openers. Congratulations on the purchase of this home and thank you for allowing us to be a part of this process.