Customer ReviewsforThrive Market, Inc.

You literally cannot cancel your membership. I cancelled the membership a couple of days after signing up. I was charged the membership again this month and they refused to refund it. I called while it was pending at my bank. I cannot delete my account nor can I delete my credit card information. They are simply ripping people off.

Did you know you are automatically charged $59.99 for a subscription they dont tell you about? Then you cant get it back because you cancel after they take your money and PayPal and credit card says they cant refund you because you didnt cancel before the renewal.. its hard to cancel something you have no idea you are a part of. Thrive doesnt even deserve 1 star

It's extremely annoying to cancel. There is no option to do it on your account page. You MUST chat or call to cancel. Using the chat, you have to tell the bot to cancel at least twice and then 3 more times after connecting with a human. There is also no way to turn off auto-renew on the account page.On the product side, a lot of the prices are not that different compared to my local store (for example, Thrive offered a product with 25% off, but I found the same product, not on sale, for only 20 cents more at my local store). It's not worth paying for a membership to save 20 cents, plus shipping if my order is less than $50.

I am having a hard time canceling my membership which should be very easy. I will come back and report how it goes.

I am filing a complaint against Thrive Market regarding deceptive membership renewal practices and inadequate customer service.In 2022, I made the decision to cancel my membership with Thrive Market. Subsequently, I did not receive any charges for renewal in 2023, which I assumed meant my membership was effectively canceled.However, to my surprise, in 2024, I discovered that Thrive Market had charged my account $59.95 for membership renewal without my consent. Upon contacting their customer service, I was informed that my account had been reactivated because I had visited their website *which I did not do until I saw the charge* or app, despite having canceled my membership previously.This reactivation process was not communicated to me clearly at the time of cancellation, nor was it mentioned in any subsequent communications from Thrive Market. As a result, I was unaware that my account could be automatically reactivated simply by visiting their website or app.Additionally, my attempts to resolve this issue with Thrive Market's customer service proved futile. I encountered difficulties reaching a representative, and the automated system provided limited assistance. Furthermore, the phone number provided for customer support was unresponsive, leaving me without a viable means of addressing the unauthorized charge.Desired Resolution:1. Refund of the unauthorized charge of $59.95 for membership renewal.2. Review and revision of Thrive Market's membership cancellation and reactivation procedures to ensure transparency and clarity for customers.3. Improvement of customer service accessibility to provide timely and effective assistance to customers.**Final Note:**I believe that Thrive Market's actions violate consumer protection principles and warrant investigation by the BBB. I appreciate your attention to this matter and request your assistance in resolving this dispute.

They make it impossible to cancel your membership! I had an awful and lengthy experience trying to cancel a membership that I never used. Please be warned, don't trust this company. The fact that the only way to cancel is by chatting with a bot, is simply frustrating. They should have a clear pathway to cancel. It feels like they coerce you to keep a membership. THIEVES!

You have to provide credit card information just to view their products. Screams scam from the get go.