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Review from Peter M
1 star02/15/2024
Following a consultation with a doctor at this location, I decided to undergo a hair transplant 18 months ago. I was led to believe that I was in the best hands of getting my hair back around my hairline. I went with the recommended hair follicle of x graphs transferred. Immediately I started facing post-surgery irritations and noticeable hair loss. Doctor and staff said to allow at least one year for hair to regrow, but also stated it is different for everyone.My issue only got worse over the time. After reaching one year the doctor agreed that a certain number of hair graphs did not grow and would offer to redo the surgery or settle on a different agreement. Four months after reaching an agreement my condition has gotten much worse. My hair loss and hair appearance is in a worse state than before even doing surgery. During the agreement I truly feel I was misled and now I'm being offered zero assistance with my current issues. I tried to reach out to multiple people to address this issue, but no one responded back to me.
Bosley, Inc. Response
03/18/2024
Our patient had a consultation with his Bosley surgeon eleven months after his procedure. At that time, some grafts had not seen growth. We expect to see growth by 18 months and asked him to return in a few more months. His surgeon also suggested that he start finasteride noting that in the eleven months since his procedure, the patient had lost some native (not transplanted) hair. Finasteride is often helpful. Unfortunately, he stated he could not take it. Prior to every patients surgery, we explain in writing and verbally that native hair loss continues lifelong, at different rates for everyone. Three months later, more grafts had grown in. Two months after that, again more grafts had grown in. Unfortunately, the patient has continued to lose native hair. To be more than fair, we offered to replace all the slow growing as well as any still ungrowing grafts. He declined our offer. We regret that we cannot offer further assistance to our former patient.Review from Collin C
1 star12/15/2023
I have had KP since I was a child and it caused my eyebrows to be quite thin, maybe 50 hairs in total. After receiving the first consultation, the rep assured me that this hair transplant works for virtually everybody and that my KP wouldnt be an issue. I immediately put the $1000 down payment on my card and booked the appointment! Two months later, a few days before my appointment, one of Bosleys doctors FaceTimes me and informed me that my KP could pose an issue and that she wanted to consult with a few other physicians. An hour later and I get a call back that they cant do the procedure on me and that my money will be refunded. However, they didnt take into account the dark depression that this disease has caused me and how this uninformed rep caused an unreal amount of damage to my already fractured mind. How would you feel if you finally saw a light at the end of the tunnel, just for it to be a mirage once you were merely inches away? This company is a total fraud and will surely take your money, regardless of whether or not youre a good candidate.Bosley, Inc. Response
12/22/2023
We have responded to our patient as follows: We are deeply sympathetic to the impact your condition has caused you since childhood and sincerely apologize that you came away from your Bosley consultation hopeful regarding the prospects for an eyebrow restoration procedure. At Bosley, our goal is to always serve the best interests of our patients, and no procedure came move forward until after consultation and approval by a Bosley physician. Upon consulting with you and learning of your condition, your physician conducted careful research and consulted with several of her colleagues. It was concluded that it would not be in your medical best interest to proceed with the procedure due to your condition. Based on this determination we promptly refunded the room reservation fee that you had paid. Upon receiving your complaint to the Better Business Bureau, and understanding your ongoing concern, your Bosley physician reached out to you to explain the considerations that went into the decision to cancel your procedure. Her hope was that this would provide you some understanding to a decision that was not made lightly. We are very sorry that we could not help you achieve your restoration goals and that this has compounded your distress with your condition. We sincerely hope that you find an option that will serve your needs and wish you success in your ongoing search.Review from David L
4 stars07/18/2023
I had an *** (Follicular Unit Extraction) procedure on Nov. 3, 2022 in **************, **. In advance, I paid $1,000 on August 19, 2022 to reserve a room . The *** procedure cost me $7,020.00. Furthermore, this was my first time at Bosley, and there were positives and negatives on the day of the procedure. The positive things were that the receptionist and the nurses were very nice and willing to answer any of my questions. The nurses also instructed me well on what I needed to do after the procedure (ex. 1.) Applying pressure to the back of my head to stop any bleeding using paper towels. 2.) If beginning to itch, I should use a spray bottle with water or pat my head to not remove any of the transplanted hair.). The next day after the procedure the nurses washed my scalp to remove any dry blood and to see how well I was healing. On the other hand, the negative things refer to my physician ******************. For example, my procedure was scheduled to begin at 8am, so I arrived at the Bosley office early (like 7am) to fill out any paperwork. By using my smartphone, I noticed that it was almost 8:20 am by the time ****************** entered into the office. He made me feel like he did not care about my time or the amount of time the nurses needed to do well because it was an all-day procedure. Also, when discussing the drug called Finasteride, my physician seemed to be annoyed or become hostile when talking about the possible side effects (ex. cold chills, *** confusion, etc.). I had to remind him to put himself in my shoes and realize that I need him to be a reliable source because sometime incorrect information is posted on the Internet. Finasteride is a drug that I will be taking for the rest of my life and I needed to know the truth. Finally, my physician frequently said he was retiring, but it was not a good excuse for not showing professionalism. The nurses were great, and at 8 months post-op, I am happy with the positive results of my *** procedure.Review from Bryan C
1 star07/03/2023
Bosley surgery completely did my surgery backwards too big of graphs in the hairline and single behind that for density. Never return calls or follow up appointment.Bosley, Inc. Response
07/09/2023
We sincerely regret that our patient had difficulty contacting us. We have reviewed our systems and are working to better ensure ease of contact. We reached out to our patient by email and text and have since been in contact with him. We have scheduled an appointment for him to meet with the Bosley surgeon located near his current address, this week. We look forward to continuing to partner with him in achieving his hair replacement goals.Review from Justin S
2 stars01/14/2023
I had ***** graph procedure done in 2019. Although I like most of the results I thought for the money I spent I would have a better result. I've came back for ************ appointments and they advised it looked good. I feel like it should be better for paying $***** dollars, and tried to be sold the same thing at my followup. I feel like I should have better coverage for my money. I didn't get to see my surgeon Dr. ****** ******, and talk about what they could help me with feeling better. I followed all instructions and use regaine + a pill to help. Just disappointedReview from Chris B
1 star10/26/2021
I took 2 days off from work to have a procedure done. After paying a $1000 deposit and driving an hour to arrive on time, the lady at the reception desk stated that I must wear a mask during the entire 9 hour procedure. When I reminded her that the Governor of Florida had invalidated the mask mandate several months ago and that my rights shouldn't be violated in order to patronize their business, she just smirked and shrugged her shoulders. If they are that afraid, they should close and stay home.Review from Doug K
1 star07/16/2021
Bait and switch with surgeons. Met with Dr.****** who was said to be the tom surgeon in the office and whom told me he would be doing the procedure. Then upon arrival for procedure the switched surgeons with no prior notice and NOT due to an emergency. FYI the office did not talk me this, I read it in the sign in paperwork and asked if someone else was doing the procedure. When I was told it was switched, I walked out .
Beware poorly run office
Customer Review Rating
1.57/5stars
Average of 7 Customer Reviews
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