Unlocking the Power of the BBB with Customer Care
Paula Fleming, CMSO, discusses how to unlock the power of the BBB with Customer Care.
Even if you're not yet a BBB member, the Better Business Bureau's Customer Care team can still be a valuable resource for your business. They're passionate about promoting ethical business practices and empowering consumers, and they offer a wealth of free resources and guidance to businesses of all sizes:
1. Understanding the BBB and its Impact:
Business Profiles: Access and explore the profiles of BBB-accredited businesses in your area. Learn about their accreditation history, customer reviews, and complaint resolution track record.
Consumer Education: Get informed about your rights and responsibilities as a consumer. The BBB provides valuable resources on everything from avoiding scams to filing complaints.
Industry Insights: Stay up-to-date on industry trends and best practices with access to BBB research reports and data.
2. Improving your Business Practices:
Ethical Business Tips: Get guidance on implementing ethical business practices in your own company. The BBB offers free resources and tools to help you build trust and transparency with your customers.
Dispute Resolution Assistance: Facing a disagreement with a customer? The BBB's free dispute resolution service can help you find a fair and amicable solution.
Customer Service Excellence: Learn how to provide exceptional customer service and build lasting relationships with your clients. The BBB offers workshops and training programs on a variety of customer service topics.
3. Connecting with BBB Expertise:
Ask a Question: Have a question about the BBB or business practices in general? The BBB's Customer Care team is always happy to assist you.
Find an Accredited Business: Looking for a reputable and trustworthy company to do business with? Search the BBB's directory of accredited businesses to find businesses that meet your needs.
Get Involved in your Community: The BBB offers various volunteer and engagement opportunities to connect with your local community and promote ethical business practices.
Don't forget to explore the wealth of resources available to you! Visit https://www.bbb.org/all/business-resources to discover tools, templates, and guides to help your business flourish.
