BBB of MichiganBBB Staff Directory
Lisa Frohnapfel
President & CEO
Troy Baker
VP of Strategic Partnerships and Market Expansion
Sara Carrier
VP of Business Operations
Terry Chrisman
VP of Consumer Operations
Jack Daley
VP of Strategic Growth and Revenue
Sandra Kudwa
VP of Accounting
Nakia Mills
VP of Digital Marketing and Brand Strategy
Wendell Gafford
Director of Business Relations
Marshall Lohr
Director of IT
Randy Travis
Director of Account Management
Cory East
Regional Account Manager
Monica Kimball
Regional Account Manager
Kathy Weidmann
Regional Account Manager
Robert Flury
Business Relations Team Leader
Cindi Knight
Senior Business Relations Representative
Janine Lewis-Donovan
Senior Business Relations Representative
Elissa Biehl
Business Relations Representative
Lisa Bradley
Business Relations Representative
Erika Cadd
Business Relations Representative
Chris Clark
Business Relations Representative
Laurie Lillie
Business Relations Representative
Mitch Liske
Business Relations Representative
Rory Lower
Business Relations Representative
Makiah Miller
Business Relations Representative
Rhonda Miller
Business Relations Representative
Bryan Rettelle
Business Relations Representative
Gonzo Stennis
Business Relations Representative
Jonathan Casteel
Manager of Data Analytics and Compliance
Barbara Krzemien
Strategic Growth and Revenue Manager
Dominic Mac
Accounts Receivable Manager
Monica Beach
Educational Foundation Manager
Juan Arrington
Digital Media Coordinator
Andrew Haines
Presentation and Event Specialist
Linda Fry
Executive Support Leader
Jeannie Gregory
Executive/HR Assistant
Michelle Brown
Consumer Operations Manager
Candice Rugenstein
Business Operations Manager
Linda A
Operations Support Specialist
Danielle B
Operations Support Specialist
Sheree B
Customer Engagement Specialist
Patricia C
Investigation Specialist
Cathy D
Accreditation Specialist
Dawn F
Data Quality Specialist
Mel H
Advertising Review Specialist
Aireyana J
Customer Engagement Specialist
Kanita J
Data Quality Specialist
Nancy L
Customer Review Specialist
Andrew M
Operations Support Specialist
Bobby M
Operations Support Specialist
Kristen N
Data Quality Specialist
Sami N
Accreditation Specialist
Tammy S
Operations Support Specialist
Arnita T
Operations Support Specialist
Jaylia T
Customer Engagement Specialist