Business ProfileforRegal Cinemas

I loaded a **** gift certificate (Christmas present) in to my Regal App under the “method of payment”, menu section. I also have my credit card on file (which is a requirement of theirs), in the same section. It clearly states Gift Cards will be used first before credit cards are charged. When I wrote an email to request an Unlimited Year pass, believing the cost would be taken off my gift card on file, my credit card was charged instead. AND, lo and behold the gift card in the amount of **** had also completely disappeared off the app!! (Other, old gift cards with zero balances were still in the app from up to 2 yrs ago.) I have tried and tried and tried to get this across to Customer Service—who can only be contacted by email; you cannot speak with a person—only to be told that they have no way of tracking my gift card. — It was supposed to be understood (how I would magically know this, IDK) that I was to keep the gift card number (about 20 digits) around until my card ON THE APP, mind you, had a zero balance! Why enter it into the app if the app isn’t going yo keep track of it? Why doesn’t the app generate a confirmation number and email it to me? They will also NOT refund the **** my credit card was charged for Annual Unlimited Pass, because I had already started to use it in March. (The pass started March 1st. and there IS a month to month Unlimited option.) i told them to charge me gor the ONE month and then cancel it before April’s charge, BUT refund the YEAR’S charge. But NO. They can’t do that! SOOOOOOO, I am now out **** for a **** Annual Pass with REGAL CINEMA. And, at this point I will NEVER set foot in one of their theaters unless carried in under general anesthesia!!! CLASS ACTION SUIT? HELL YEAH !!! COUNT ME IN !!! Steven Fass