Business ProfileforAurora Pool, Spa & Billiard Gallery, Inc.

I ordered a fiberglass pool from Aurora in May 2022 that should be delivered by August 2022 (incl. rain delays) per the contract. I purchased the rectangular pool they had onsite even though it was not the shape I really wanted, so there would not be any delivery delays. Within a few days my salesman (*****) called to say that pool was no longer available, but he had already contacted their FL manufacturer & they had an identical one already made & it would be on the next shipment to east TN (can up say bait and switch?). I should have asked for a refund then, but I did not realize the pool would not arrive until many months later b/c the manufacturer doesn’t ship until all pools going to an area are ready - to save on shipping cost. If I had known this, I would have ordered the shape I really wanted. In the meantime, Aurora dug up my backyard & in doing so, tore up my entire backyard & my neighbors side yard. (I had to smooth both yards & purchase & install sod to restore my neighbor’s yard). The pool finally got finished & filled with water in Nov. 2022. Within a few weeks, the sides of the pool collapsed inward causing gaping holes around the jets & returns. That was five months ago! In May 2022, I asked for a full refund for breach of contract per their contract terms. I have paid them $40,000+! They refused & said they would repair the pool (4 months after collapse)! In APRIL Aurora had technicians from the FL manufacturer here to make repairs, who said the pool can’t be repaired because holes were too big & now causing tears in the fiberglass. Manufacturer mgr told me the collapse was caused by Aurora because they did not shore up the frame properly and they used large gravel under and around the pool instead of flowable fill. Therefore, the heavy gravel shifted causing the collapse & damage. NOW Aurora says a new pool should be here May 23, even though an identical pool is onsite in FL! I have lost all confidence in Aurora’s “promises” and abilities!