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Find a Location

Universal Window & Siding has 1 locations, listed below.

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    Business ProfileforUniversal Window & Siding

    Siding Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/26/2001

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Universal Window & Siding offers , replacement windows, siding, & sunrooms

    Business Details

    Location of This Business
    2110 E Center St, Kingsport, TN 37664-2617
    BBB File Opened:
    2/22/2001
    Years in Business:
    24
    Business Started:
    4/1/2000
    Business Started Locally:
    4/1/2000
    Accredited Since:
    2/26/2001
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. C. G. Ballard Jr., Manager
    Contact Information

    Principal

    • Mr. C. G. Ballard Jr., Manager

    Customer Contact

    • Mr. C. G. Ballard Jr., Manager
    Additional Contact Information

    Fax Numbers

    • (423) 247-1627
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    DiMIngo H

    1 star

    06/29/2023

    I first contacted this company in mid-February 2023 to install new windows to a house that was gutted. Danny (the owner) was prompt in coming out to give me an estimate. Danny and I discussed the sizes of the windows and discuss the windows having to meet Tennessee Egress Codes since the house was considered new construction. Danny stated that he understood the law and that he had been in business for 23 years. Toward the end of the discussion, Danny gave me a quote and stated that it would take 4 to 6 weeks to come in and be ready to install. On March 11, 2023, I contacted both by phone call and text message, to follow-up on the status of the window, but he did not answer. On April 4, 2023, again, I contacted Danny to let him know that I have another company waiting to schedule after the window installation. Danny did not answer. I left a voicemail message. Again, I contacted Danny several more times, with no answer. Finally in May, Danny called me and apologizes stating he was out of town playing in a Softball Game and they are ready to install my windows. The company did a good installing the windows, however, the windows did not meet the Tennessee Egress code or were there window headers installed to meet code. I tried contacting Danny three times a week or more since April 26, 2023, to let him know that the windows did not pass code, but he hasn’t answered me or contacted me. Upon reading other reviews, seems like the business has gone downhill and I'm not the only one that they can't seem to complete the job for. Will be taking Danny and his company to court.

    Local BBB

    BBB of Greater East Tennessee

    BBB Reports On

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