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Find a Location

Daniel Hood Roofing Systems has 1 locations, listed below.

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    Business ProfileforDaniel Hood Roofing Systems

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/23/2017

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Daniel Hood Roofing Systems offers Roof Replacement and Repair

    Business Details

    Location of This Business
    1924 Laurans Ave, Knoxville, TN 37915-2607
    BBB File Opened:
    6/23/2017
    Years in Business:
    11
    Business Started:
    4/1/2013
    Business Started Locally:
    4/1/2013
    Accredited Since:
    6/23/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:00 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    8:00 AM - 8:00 PM
    Su:
    8:00 AM - 8:00 PM
    Business Management
    • Mr. Daniel Hood, Owner
    Contact Information

    Principal

    • Mr. Daniel Hood, Owner

    Customer Contact

    • Mr. Daniel Hood, Owner

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/05/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    I was trying to refinance my home because my roof needs replacing. I called Daniel Hood Roofing asking if they would come out and give me a quote. They came out 11/28/2022. I explained I was trying to refinance my house and was looking for a quote. Larry Bennett took the measurements and wrote me a quote. He asked me to sign it to show the quote was locked in thru February 2023, when my refinance was to be completed. I explained I was calling a couple of other companies for quotes as well. He said he understood. Well my refinancing fell through and I contacted the company to let them know. They turned around and said what I had signed was a contract and I owe them $4,000 for them coming out to give me a quote. I told the company that Larry said what I signed was to lock the price in. They said no and demanded payment immediately. I told them I'm going to have to flip my chapter 13 to a chapter 7 bk then. But that was a bait and switch. Very misleading! They were argumentative and not willing to back off. This isn't right. They should've told me prior to coming to my house that if I didn't pick them I'd have to pay a fee. No other company that I've called has charged me a fee for a quote. They should have clarified this prior to coming out and wasting my time.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kelly H

    1 star

    11/15/2022

    DON'T USE! we initially did the front work with the insurance co. mason explains that according to state law they had to match shingles. we agreed for them to contact insurance because he was confident they would get the whole roof approved as he said was what the contract was for. he mentioned the trees around the house could fall. a tree fell on our home few weeks later. i contacted the company. they finally called back wanting me to file new claim. i checked if i did this we would lose our insurance coverage. we thought it would be a good idea to take 2 massive trees and small tree leaning on roof down. we thought we would take trees down and get roof with no worries of a tree falling on it. we figured we would finance. i called numerous times with no answer or any return calls. never got updated on insurance or anything. we were left in the dark. it wasn't until i got letter saying insurance closed case and told me that they thought that the job was completed. called insurance adjuster and told him no. nothing was done yet. its been 6 months now.i told the secretary that because of issues with insurance not doing whole roof we would finance. mentioned there'd be no issues getting financed. she scheduled for mason to come on Mon. never showed up. no answer until next day. i got an email payment for $3500 is required now. if not paid a lien will be placed on house. i got so stressed over this it triggered multiple seizures that night thinking i was going to lose my home. we are out of getting roof fixed, money that we "owe" for no work done and didn't hire anyone but still "breach of contract" according to them and possibly my home. they didn't perform any work at this time but we're being charged $3500. they gave free quotes. we signed contingency contract thinking this would be a professional to fix our roof quickly. however we have gained more interior water damage. i have text and call of where i called/text w no response. this is a predatory company

    Daniel Hood Roofing Systems Response

    11/16/2022

    There is truth and their is a blatant lie. This is a lie.

    This case is simple: Mrs. Hancock chose to take money alloted to us for the roof in the amount of $10,000 and refused to compensate us for the work we completed after six months.

    Customer Response

    11/17/2022

    I contacted the insurance myself. they never allotted you any check. the only time that anyone has come to my house is when Mason came up climbed on the roof took his little video and then the next time was when he came 4 months later to discuss estimations again. there has been absolutely NO work on this house there has been No crew or materials that have been delivered to this house. I do not compensate anyone for work that has not been completed. there has been no work completed at this property. my attorney will discuss any other issues that you may have. I am not a liar and I don't appreciate being called so you are either not knowledgeable of what is going on in your business or you're incompetent or you sir are a liar

    Local BBB

    BBB of Greater East Tennessee

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