Business ProfileforPower Systems, Inc.

After returning a product and receiving the refund, I found an inexplicable $1 deficit when checking it against the receipt. Curious about the discrepancy, I mentioned it in an email containing the (very simple) math I used to spot it and asked if I'd made a mistake somewhere. I got a reply that just said "The refund is for the product only. Surcharge and shipping are not refundable." Great! That's exactly what I detailed in the email - subtracting the surcharge and shipping from the total. Unfortunately, I don't think the service rep fully read or understood what I wrote. In trying to explain what I did "wrong", she unwittingly confirmed that I did it RIGHT. Not that I typically find refund amounts particularly tricky to figure out, but now I knew they hadn't subtracted a $1 "return processing fee", etc. By the way, adding the subtotal ("the product only") and the sales tax magically produces the exact same number: $1 more than I was refunded. Perhaps the service rep isn't aware that there's more than one way to get the correct answer here. Anyway, being certain now that they'd made an error, I emailed back the same day. The following week, I did so again. Today marks two weeks in all that have come and gone and I've yet to get another reply...or the $1. I was cordial in all my emails as I understand mistakes happen (and that the Dunning-Kruger effect is a thing), but no one there can seemingly spare so much as a single minute to simply double-check their work or even provide the basic courtesy of a response. Now they may disagree but, in my humble opinion, being shortchanged and subsequently ignored despite politely verbalizing that insight makes for a nice BBB complaint.