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          Find a Location

          Honeymoon Hills Cabin Rentals has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforHoneymoon Hills Cabin Rentals

            Chalet rentals
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.92/5stars

            Average of 201 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/12/2017

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Honeymoon Hills Cabin Rentals has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              3/1/2001
              Years in Business:
              25
              Business Started:
              1/1/1999
              Business Started Locally:
              1/1/1999
              Accredited Since:
              5/12/2017
              Type of Entity:
              Corporation
              Alternate Business Name
              • Wedding Chapel at Honeymoon Hills
              Business Management
              • Ms. Jeanie Stutts, President
              • Ms. Laurie Ferguson, Secretary
              Contact Information

              Principal

              • Ms. Jeanie Stutts, President

              Customer Contact

              • Ms. Jeanie Stutts, President
              • Ms. Laurie Ferguson, Secretary
              Additional Contact Information

              Fax Numbers

              • (865) 381-0796
                Primary Fax

              Phone Numbers

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/10/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              This company does not communicate effectively w/ guest in an event of an emergency. They have cabins in non service areas and are suppose to have land line phones to be able to use in the event of an emergency, but failed to have any at the cabin we were to stay in. We did check in to the cabin around 6 left shortly after to go get groceries for our 1 night stay. Returned to no power, no running water and no way to prepare our meal or use amenities in which we were paying for. Some how I managed to have enough signal to make a phone call out and no one answered I waited a few mins no return call, I called back no answer I left another voice-mail in which I informed them we were checking out and I felt it only fair we get a refund. Upon leaving the guest in the neighboring cabin stopped to ask if we could find a landline phone they couldn't even get a phone signal and we said no we couldn't find a phone either. That's a safety issue in and of its self, but the real matter is I get a txt there's a power outage in the area okay fine but we paid for something we aren't getting to use and no one will contact us via phone they claim there phone lines were done yet they were able to txt and receive voice-mail. I called the reservation line and was told I'd have to reach out by email for my complaint and was simply told sorry there was a brief power outage during your stay staff txt you to let you know. No offer of a partial refund or anything. Its very poor business practice and very unfortunate that they treat guest in this manner and leave them no way to contact anyone in person when an issue arises. Id like a resolution and to no longer be ignored by this company. I took a last min opening I didn't hold a reservation for weeks preventing another guest from being able to stay amd it was clear we didn't stay was only in the cabin a total of 15-20 mins and to charge a guest the full 400.00 is absurd. Id like a refund or at least a resolution in writing from the company.
              Read More

              Customer Reviews

              201 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shelby G

              03/05/2024

              My husband and I really enjoyed letting chapel at honeymoon hills take care of our wedding! They were extremely nice and helpful! I recommend to anyone about is looking for a short and sweet but beautiful service!! And the cabin was PERFECT!! I honestly didn’t expect it to be as beautiful as it was! Thanks for helping me become Mrs. ****** !! :)

              Honeymoon Hills Cabin Rentals Response

              03/06/2024

              Hi Shelby, we are so glad you were happy with your wedding and your honeymoon cabin. Come see us again for many, many wonderful anniversaries to come!

              Local BBB

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